Customer Experience Coordinator

Swem Kids International, Inc. / Swem School is seeking a highly organized and detail-oriented Customer Experience Coordinator to join our team in Decatur, GA. This is a part-time, non-remote role designed to provide a seamless and positive experience for clients and visitors. The Swem School provides the life-saving skill of swimming to youth and adults in metro Atlanta and rural communities in Georgia.

Swem Kids International Inc's purpose is to provide water safety and drowning prevention programs to our community. We know the key to greatness is our employees.

Position Summary:

As a Customer Experience Coordinator, you will play a vital role in ensuring a seamless and positive experience for all our clients and visitors. This role requires strong organizational skills, attention to detail, and the ability to multitask effectively. While the primary focus will be on enhancing the overall customer experience, some front desk duties will also be part of your responsibilities.

You must possess excellent communication and interpersonal skills to interact with a diverse range of individuals both internally and externally. Additionally, discretion and professionalism are essential when handling sensitive information.

• Greet and assist visitors, clients, and employees with a professional and welcoming demeanor, ensuring a positive first impression of the organization.
• Manage all incoming calls, emails, and correspondence, promptly directing them to the appropriate individual.
• Prepare, review, and edit documents, presentations, and reports as requested, maintaining a high standard of accuracy and professionalism.
• Oversee the office supplies inventory, ensuring adequate stock levels, and maintaining the organization and presentation of the office space.
• Assist in the planning and execution of special projects and events as directed by the admin team, contributing to the overall success of the organization.
• Perform general administrative tasks to support the smooth operation of the office, including but not limited to filing, data entry, and organizing documents.
• Implement strategies to optimize front desk efficiency and effectiveness, ensuring that tasks are completed accurately and on time.

• Exceptional organizational and time-management skills.
• Strong attention to detail and ability to multitask effectively.
• Ability to learn new software quickly and effectively.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment.
• Excellent written and oral communication skills.
• Ability to work independently and collaborate effectively within a team.
• Must have reliable transportation for commuting to and from the office and to our pool locations.
• Professionalism and discretion in handling sensitive information.

This is a part-time position. It is a non-remote position that requires dedication, adaptability, and a proactive approach. If you are an organized, detail-oriented individual with outstanding communication skills and a passion for providing exceptional service, we encourage you to apply.

To apply, please submit your resume detailing your qualifications, experience, and why you are interested in this position.

The Swem School is an equal opportunity employer and encourages individuals from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Swem School is an at-will employer. This job description is not a contract and may be adjusted or changed as necessary to meet the needs of the company.