Operations Coordinator

Te mplar Shield is a boutique, high‑performance consulting firm and Service Now Elite Partner. We specialize in Integrated Risk Management, Cybersecurity, Third‑Party Risk, Operational Resilience, and AI Governance for highly regulated industries including critical infrastructure, financial services, healthcare, energy, and public sector.

Position

Description:

The Operations Coordinator will provide high‑level administrative support to the CEO. This is a high‑visibility role requiring discretion, excellent judgment, and the ability to manage fast‑paced, confidential, and dynamic business operations. The ideal candidate has experience supporting C‑suite or Senior Management and is comfortable working in a fast‑paced, entrepreneurial environment.

• Manage the CEO’s calendar, including scheduling meetings, prioritizing tasks, and resolving scheduling conflicts.
• Coordinate domestic and international travel arrangements, itineraries, and logistics for CEO and C‑Suite team.
• Schedule/coordinate key client and partner meetings.
• Ensure CEO inbox management, timely follow‑ups and professional correspondence.
• Draft and edit emails, presentations, and reports on behalf of the CEO.
• Support expense reimbursement submission and tracking for CEO.
• Handle confidential information with integrity and discretion.
• Conduct research and compile data for executive decision‑making.
• Take ownership of special projects as assigned, often involving cross‑functional coordination.

• Support planning and logistics for internal and external meetings, executive retreats, and events.
• Coordinate materials and collateral inventory and logistics to and from events.
• Track and manage event registration lists, leads, and follow‑up tasks.
• Maintain and update partner profiles, listings, and collateral in Service Now Partner Portal and App Store.
• Coordinate internal event calendar, ensuring alignment across events, campaigns, and partner activities.
• Support execution of campaigns via Hub Spot (email, landing pages, nurture flows).
• Support social media scheduling and content development with guidance from Channel Manager.
• Support creation and updates to sales enablement and collateral materials (case studies, one‑pagers, presentations).
• Support Channel Manager in coordination of scheduling calls with partner account executives and partner portal management.

• 3‑5 years of experience supporting a C‑level executive or Senior Management, ideally in consulting, technology, or fast‑paced startup environments.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities and deliver under pressure.
• Proficient in Microsoft Office Suite, Google Workspace, Zoom, and project management tools (e.g., Asana, Trello).
• Strong organizational and project management skills; attention to detail is a must.
• Resourcefulness; must know when and how to take appropriate action.
• Ability to work well in a team and independently.
• Enjoy working in an autonomous/independent environment.

• Prior experience supporting an executive in the cybersecurity, risk, or SaaS space.
• Familiarity with Service Now or enterprise consulting operations.
• Bachelor’s degree in Business, Communications, or related field.
• Prior experience in CRM technology.
• Understanding of partner ecosystems (experience with Service Now or other SaaS ecosystems is a plus).

• Competitive salary + performance‑based bonus
• 100% remote work environment
• Health, dental, vision, and 401(k) match
• Paid certifications and continuous learning budget