Corporate Services Supervisor

Position Title:

Corporate Services Supervisor

Status:
Non-exempt, Full-Time

Budgeted Department Name:
Corporate Services

Budgeted Dept Number: 801

Reports To

Title:

Group Manager, Customer Care Operations

Hours:

Monday – Friday, On-site

Wage Range: $21.46 - $26.20 per hour plus bonus incentive

Benefits:
Medical, Dental, Vision, stock purchase program, 401k, product discount

To train, develop, support, and oversee the Corporate Services Team. Be a point of contact for customers, vendors and employees. To maintain excellent customer service to all persons and groups both inside and outside the organization.

• Overall management of Corporate Services Team, which includes interviewing, onboarding, termination, and periodic reviews
• Oversees development and training of Corporate Services Team
• Reception desk customer care, to include answering a multi-line phone, directing or assisting callers, assisting home office guests, and acting as a reliable resource for home office staff needs
• Maintain an understanding of the Zumiez organization and its structure, departments, policies, brand elements, and cultural values
• Supports the Executive Liaison as back up support when needed, which may include booking travel, communications, meeting coordination, and board meeting support
• Supports home office event planning team (Employee Relations 885); including ZHOT, Hi-5, Summer Shindig, Holiday Makers Market, and other non-HR related events or meetings.
• Miscellaneous home office assistance on an as‑needed basis, to include printing, booking travel, assisting with national event preparations, special mailing requests, etc.
• Home Office communications for general information and updates
• Coordinates employee special events such as blood drives and sample giveaways
• Assists store employee callers with issues and emergency needs
• Manages the relationship with printing company for business cards and letter head
• Leads a welcoming and friendly culture at the front desk, greeting everyone
• Supports Customer Care during peak seasons and as needed, with customer tickets and fulfilling sticker request mailings
• Supports the Facilities Team with emergency drills and participates in CPR training

• 5 years experience in administrative role preferred
• Solid understanding of Zumiez policies, procedures and operations as it pertains to stores and home office
• Experience in decision making, problem solving and negotiating skills
• Excellent customer service, oral and written communication skills
• Proven record of strong attention to detail and accuracy. Ability to organize and prioritize multiple tasks; to work in a dynamic, fast paced environment
• Ability to interact effectively with different personality styles; must possess confidence in communication style. Comfortable interacting with the Executive Team and North American Senior Leadership Team
• Ability to maintain confidence and composure during challenging situations and urgent needs or requests
• Event planning experience

• Ability to sit at workstation in an office environment for extended periods of time and work on a PC without limitations
• Ability to move about, sit, bend, and squat in an office environment in order to keep the office organized, access equipment and supplies