Office & Operations Manager

About NWPCA

The National Wooden Pallet & Container Association (NWPCA) is an innovative non-profit organization representing over 800 companies in more than 40 countries. Our mission is to provide an environment for our members to succeed while promoting the wood pallet and wood packaging industry. We offer a collaborative, fast-paced work environment where team members are empowered to make an impact.

The Office &
Operations Manager plays a critical role in ensuring the smooth functioning of NWPCA’s headquarters and supporting organizational efficiency. This position combines office management ,
executive assistant responsibilities , and financial coordination . The ideal candidate is detail-oriented, proactive, and comfortable managing multiple priorities in a dynamic setting.

This hybrid role requires in-office presence Tuesday–Thursday and remote work on other days.

• Oversee day-to-day office operations, including facilities management, vendor relations, and supply procurement.
• Maintain organized office systems and ensure compliance with internal policies.
• Serve as the primary point of contact for staff and visitors, delivering exceptional customer service.

• Provide administrative support to senior leadership, including calendar management, meeting coordination, travel arrangements, and handling confidential communications.
• Assist with the preparation of reports, presentations, and correspondence for executive review.

• Act as the internal liaison for all billing, invoicing, and financial matters with NWPCA’s external accountant and financial consultant.
• Assist, as needed, with membership & sales invoicing and payment processing; ensure accurate documentation and timely follow-up on outstanding accounts.
• Maintain financial records and assist with reconciliation processes as needed.

• Act as the internal point of contact for IT support providers.
• Manage user accounts, access requests, and maintain hardware/software inventory.
• Support improvements to file-management systems and digital workflows to enhance organizational efficiency.

• Process payments and manage invoicing workflows.
• Coordinate mailings, internal communications, and other administrative projects.
• Provide general clerical support, including document management and filing.

• Work closely with internal teams to support organizational priorities.
• Adapt to shifting priorities and align with executive direction to meet strategic goals.
• Proactively identify opportunities to improve processes and enhance member experience.

• Competitive salary and benefits package.
• Hybrid schedule for work-life balance.
• Collaborative team culture with growth opportunities.
• Make an impact in a global industry that keeps supply chains moving.

• Proficiency in MS Office Suite , spreadsheets, and using an AMS (
  Your Membership experience preferred ).
• Strong organizational skills with the ability to manage multiple assignments and meet deadlines.
• Excellent attention to detail and customer service orientation.
• Ability to work independently and as part of a team in a fast-paced environment.
• Prior experience in association management ,
  office administration , or operations preferred.
• Spanish fluency is a plus.
• Associate or undergraduate degree preferred.