Office Manager

Division / Department - West Surrey Division
Grade - Grade D
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £26,162 - £29,670
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

An opportunity has come available to provide an effective and efficient administrative support service to the Safer Neighbourhood Team and Neighbourhood Policing Team at Guildford Police Station.

You will be expected to:

• Act as point of contact for teams and ensuring appropriate distribution of enquiries in timely manner to appropriate people.
• Key contact for external partners and external agencies.
• Manage effectively correspondence.
• Collate data and statistics on work of team to enable management to monitor performance.
• Research and interrogate force data and systems to support work of teams and highlight any risk.
• Carry out any administrative functions in relation to work of the teams including effective liaison with Learning team, IT and vehicle coordinators.
• Ensure sufficient stationary and office materials and effectively deal with defective equipment.

The skills and experience that any applicant will be expected to possess are;

• Previous experience in an administrative and/or customer service role.
• The ability to respond to routine correspondence without direct instruction, but able to exercise judgment regarding escalation.
• The ability to evidence a high standard of IT literacy and a proven ability to operate and interrogate compute systems proficiently (with experience using Microsoft Office products). The ability to become proficient in Surrey Police systems.
• Demonstrable experience collating statistics and budget information including the ability to produce clear, concise and accurate written letters and reports with this information.
• Good interpersonal and communication skills to deal confidently, courteously and efficiently with enquiries both internally and externally, demonstrating high levels of customer care and is able to effectively managing customer expectations.
• The ability to work as a team member with the competing demands and pressures that arise.
• To be able to work unsupervised in the absence of a line manager maintaining and prioritising own work, taking the initiative to resolve problems where they arise and make sound judgements and decisions at all times.
• The ability to be flexible and to be able to cope with and apply new procedures and working practices to assist with organisational and procedural changes.
• The ability to maintain a high level of integrity and be aware of the need for confidentiality and security of all operational material that will come into their possession some of which may be of a sensitive nature.

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public.

This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial…