Case Manager

Purpose:

This position provides clerical and administrative support services and participates in special projects as needed.

Full-time, Non-Exempt

Pima Care at Home Director

From $15.69 (Dependent upon relevant education, experience, and preferred qualifications).

• 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m.
• This position is located at the Katie Building (600 South Country Club Road, Tucson AZ 85716).
• Some remote work may be available.
• Some travel is required between PCOA locations.

• Coordinates, maintains, and updates caregiver schedules to ensure consistent and appropriate client coverage.
• Adjusts and communicates schedule changes promptly to staff, clients, and caregivers.
• Enters and maintains accurate service authorizations, start dates, and end dates in agency software systems.
• Tracks service hours, authorizations, and utilization; reports discrepancies to leadership.
• Compiles, stores, retrieves, and reports organizational and program data as requested.
• Serves as the first point of contact, providing information, assistance, and referrals regarding PCAH, PCOA, and community.
• Assists with intakes, screenings, as needed visits, and caregiver placement.
• Obtains and records relevant information relating to communications with clients and staff members.
• Facilitates caregiver introductions and orientation meetings in client homes using personal transportation.

• Assists with various administrative and clerical tasks, and other special projects as assigned.
• Completes all assigned tasks with an emphasis on quality and timeliness.
• Handles routine correspondence and other requests for information.
• Provides customer service to clients and visitors in person, by phone, or through email correspondence.
• Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements.
• Participates in individual and team meetings, huddles, trainings, and scheduled events.
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).

• An equivalent combination of education and experience related to the position may be considered.
• A High School diploma or GED; some college or an Associate’s degree is preferred.
• At least six (6) months of experience in administrative support, data entry, Microsoft Office Suite, and customer service; one (1) year is preferred.

• Bilingual in English and Spanish is preferred.
• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

• Knowledge and skill in customer service practices.
• Knowledge of the referral and onboarding process.
• Skill in using Microsoft Office suite and virtual collaboration platforms.
• Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies.
• Ability to effectively communicate with, receive information from, and convey information to others.
• Ability to operate standard office equipment, such as fax machines, copiers, printers, and phone systems.
• Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers.
• Ability to use the Electronic Visit Verification (EVV) system.

• Employees working at least thirty (30) hours per week are eligible for medical, (PPO and HDHP with or without an HSA) dental, and vision benefits. Employees working at least thirty-seven and a half (37.5) hours per week are eligible for additional voluntary life and AD&D, as well as long- and short-term disability benefits.
• Regular, full-time employees receive fourteen (14) paid holidays, twenty-one (21) days of vacation, and fifteen and a half (15.5) days of sick leave. Part-time employees receive a prorated amount of time off depending on the number of hours worked.
• A bilingual pay differential is available to employees in a bilingual-eligible…