Back Office Support Agent

Back Office Support Agent page is loaded## Back Office Support Agent locations:
Alabama, Remote time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR100798
** Pay rate:** $12.30/hr
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* Who we are:

** At Inte Logix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at Inte Logix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.

Together, we can make a difference.

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
* Paid Training
* Medical, Dental, and Vision Insurance
* Paid Time Off
* Employee Discounts
* Full-time, non-seasonal
* Career Advancement
** Responsibilities:
*** Data entry, complete clerical functions, and invoice validation
* Review multiple systems and notes to document timelines for corporate and government accounts in preparation for Verizon executive and legal review.
* Collaborate with various teams to facilitate updates and finalize settlements for high-balance accounts.
* Track and manage updates using Google Sheets and Docs.
* Process work queues for Restores, Suspends, and Disconnects.
* Handle Google Files for Write-offs and Write-off Recoveries.
* Update and maintain process documents.
* Complete additional tasks as assigned by the Unit Manager or Client.
* Consistently meet department standards for productivity, quality, phone utilization, and attendance.
* Attention to detail and accuracy.
* Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively in writing.
* Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously remain diligent throughout the day.
* Ability to troubleshoot and resolve expense report discrepancies / credit card statements independently.
** What We Look for in a Candidate:
*** Must be 18 years of age or older
* High School Diploma or equivalen
* Proficiency in computer operations and navigating multiple systems simultaneously.
* Strong professional skills with a positive and adaptable attitude.
* Ability to quickly adjust to procedural changes.
* Capable of working independently with minimal supervision.
* Efficiently manage a high volume of emails daily.
* Detail-oriented with the ability to identify changes in documentation from customers.
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* Experience:

** At least 1 year of experience in relevant role
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* Skills:

*** Moderate experience with Microsoft Excel, including the ability to:  + Add and remove information in cells  + Highlight and format cells  + Add and delete rows  + Navigate between cells and tabs within the same file  + Perform basic cell formatting
* Proficient in Microsoft Word for document creation and editing.

All job offers are contingent upon completion of a background check.

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future.

We are reimagining how people and organizations thrive.
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