Mailroom Specialist

Position Title:

Mailroom Specialist |

Location:

Box Elder, South Dakota | Full-Time | $35,400 year | Monday–Friday Schedule | Competitive Pay + Benefits

Looking for a dependable full‑time role with a solid team and a positive work environment? At America’s Mailbox, we’re more than just a mailroom — we’re the #1 mail forwarding company in South Dakota, serving full‑time RVers, traveling professionals, military families, and remote workers across the country. As our company grows, we’re seeking a reliable, proactive, and service‑mindful Mailroom Specialist to join our close‑knit team.

As a Mailroom Specialist, you’ll play a vital dual‑role:

• Overseeing daily mailroom operations to ensure accuracy, efficiency, and compliance with USPS and Fed Ex standards
• Providing outstanding customer service via phone, email, and occasional in‑person support, helping members with package tracking, shipment questions, and account updates

You’ll also assist in training staff, monitoring performance metrics, and communicating updates directly with the HR and executive teams. This is a hands‑on, people‑focused position ideal for someone who thrives on organization, communication, and teamwork.

• Pull, sort, package, and label mail according to daily pull sheets and shipping methods
• Verify names, PMB numbers, and destination details for accuracy
• Receive, sort, and distribute incoming mail/packages (USPS, UPS, Fed Ex)
• Assist with quality control checks and maintain a clean, efficient mailroom
• Train new team members and conduct regular performance evaluations
• Report staff performance updates to HR and the General Manager as part of the internal incentives program
• Answer and return customer phone calls and emails promptly and professionally
• Assist members with shipment tracking, mail forwarding, package arrival inquiries, and general account questions
• Provide clear and courteous communication to customers, coworkers, and management
• Log customer interactions, service issues, and updates into the member account system
• Troubleshoot and elevate issues as needed; follow up on open service requests
• Collaborate with scanning and service teams to ensure accurate information is shared with members

• Experience in mailroom, warehouse, logistics, or shipping operations
• 1–3 years of leadership or supervisory experience preferred
• Strong written and verbal communication skills
• Confident with computer and software systems – and data entry
• Organized, detail‑oriented, and dependable
• Able to lift up to 50 lbs and stay on your feet throughout the shift
• Positive attitude and commitment to high‑quality customer care

• 💼 Full‑Time Hourly Role — $35,360 year
• 🕒 Monday–Friday Schedule
• 📚 Paid Training & Growth Opportunities
• 💬 Team‑Oriented, Professional Work Culture

Join a company that supports independent lifestyles, digital nomads, and full‑time RVers across the country. At America’s Mailbox, your leadership, efficiency, and service mindset will help keep our members connected — no matter where they are in the world.