Administrative Assistant

Do you love helping people, keeping everyone organized, and bringing calm to a fast-moving environment? Do you take pride in catching details others miss? Does improving systems, solving problems, and keeping everything on track genuinely energize you? We need someone who is organized, helpful, extremely detail-oriented, and learning-based, someone with a positive attitude, a heart for service, grit, and a commitment to excellence in everything they do.

As an Administrative Assistant with Docs In a Row, you will manage real estate files from contract to close and ensure every detail is handled with precision. You’ll arrange inspections, assist with escrow documentation, schedule repairs, track deadlines, and make sure offers and counteroffers are executed accurately and on time. The right person enjoys helping others, loves creating structure, and thrives in a fast-paced, high-volume environment.

You take ownership of outcomes, embrace responsibility, and consistently look for ways to support our agents and improve our systems. This role offers the chance to grow, expand your skill set, and increase your income as you take on more responsibility. Docs In a Row, led by Dawna Eshleman, supports real estate agents with high-volume, contract-to-close services. We are seeking someone who brings heart, grit, and an exceptional eye for detail.

Must be licensed or willing to obtain a real estate license; we are open to training the right person, because for us, talent, attitude, and work ethic matter most.

This position works out of the Exton Keller Williams office Tuesday–Wednesday–Thursday, with remote work on Monday and Friday (non-negotiable).

$52,000–$56,160 per year, estimated bonus $9,000–$10,000 (based on ~180 closings).

• Support the transaction coordination team by organizing documents, maintaining orderly file systems, and ensuring all information is accurate and up to date
• Input client, property, and transaction data into company systems with exceptional attention to detail
• Manage calendars, schedule appointments, and coordinate meetings for team members
• Assist with communication by handling incoming calls, emails, and messages; respond promptly or route to the appropriate team member
• Track leads, referrals, and communication sources, and ensure accurate logging within internal systems
• Provide customer service support by assisting agents, clients, and vendors with questions or needs related to documentation, scheduling, or general inquiries
• Help prepare, proofread, and format documents, addenda, and internal materials
• Coordinate office logistics such as ordering supplies, organizing digital and physical files, and ensuring smooth daily operations
• Support the team in maintaining compliance by uploading required documents and assisting with brokerage submission tasks
• Update team members regarding important deadlines, missing items, or action steps required for ongoing files
• Assist in refining company systems, checklists, and processes to improve efficiency and organization
• Maintain positive relationships with agents, vendors, and internal staff while promoting a high level of professionalism and client care
• Handle special projects, research tasks, and administrative initiatives as needed
• Uphold Docs In a Row’s values—heart, grit, integrity, accountability, and teamwork—through every task and interaction

• Strong written and verbal communication skills, with the ability to represent the company professionally
• Highly organized with exceptional attention to detail and consistency
• Heart, grit, integrity, and a service-focused attitude that aligns with Docs In a Row’s core values
• Tech-savvy and comfortable navigating multiple platforms, CRM systems, and digital tools
• Ability to manage multiple tasks, prioritize effectively, and support a fast-moving team
• Strong critical thinking skills and the ability to troubleshoot administrative or scheduling challenges
• Comfortable interacting with agents, clients, vendors, and team members with tact and professionalism
• Detail-oriented and process-minded—enjoys checklists, systems, and structured workflows
• Coachable, learning-based, and eager to grow within the company
• Able to work independently while staying aligned with team goals and standards
• A proactive, “how can I help?” mindset—willing to step in, support others, and take ownership of tasks
• Experience in real estate or administrative support is a plus, but not required
• Must be licensed or willing to obtain a real estate license