Virtual Assistant

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a highly organized and detail-oriented Virtual Assistant to join our remote team. The virtual assistant's primary responsibility is to be organized, prioritize tasks, complete tasks efficiently, and support the Executive Assistant. The ideal candidate should have an excellent command of the English language, a strong work ethic, and prior administrative experience. You should be able to handle administrative projects and deliver high-quality work under minimum supervision.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Perform a variety of administrative duties
• Accurately and efficiently capture and input various forms of information into the company database
• Keep all filing systems up to date
• Provide support in a team-based environment
• Communicate effectively with stakeholders
• Respond to emails and phone calls
• Schedule meetings
• Book travel and accommodations
• Manage a contact list
• Prepare customer spreadsheets and keep online records
• Create presentations as assigned
• Meet team productivity and accuracy standards
• Ensure confidentiality while handling sensitive information
• Follow policies, procedures, and assigned workflows set by department leadership
• Perform other administrative tasks and duties as needed

• Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred)
• Knowledge of office management systems and procedures
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Have a wired, high-speed internet connection (Download speed of 20
  
  Mbps+)
• Ability to type swiftly and accurately (20+ words a minute)

Compensation details: starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards: daily, weekly, and monthly contests with cash bonuses and prizes
• Health Benefits:
  
  medical, dental, and vision coverage after stated periods; MEC medical plans available
• Retirement Savings: retirement programs where available
• Disability Insurance: short-term disability coverage
• Life Insurance and Supplemental Insurance: including accident and critical illness
• Career Growth: opportunities for internal promotions
• Paid Training: learn new skills while earning a paycheck
• Collaborative work environment and casual dress code

• Must be authorized to work in the country where the job is based
• Willingness to submit to background/security investigations and drug screening as required

MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws.

Reasonable accommodations are provided as required by law.

About MCI: MCI helps customers take on CX and DX challenges differently, providing BPO, staff augmentation, contact center services, IT services, and related solutions. The information above serves as a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this job description at any time.