Event Support Administrator

Event Support Administrator

Location
:
Irving, TX

Reports to: Senior Manager, Events & Expositions

Job Summary:

The Event Support Administrator plays a critical role in assisting the planning, coordination, and execution of the association’s annual Expo and Events. Reporting to the Senior Manager, Events & Expositions, this position provides essential logistical and administrative support to ensure smooth operations and successful event outcomes.

Travel Requirements:

• January:
  The PPAI Expo
• May:
  North American Leadership Conference (NALC)
• June:
  Women’s Leadership Conference (WLC)
• September:
  Responsibility Summit
• October:
  Leadership Development Conference (LDC)

If travel is required, we will provide ample notice in advance for each event.

Key Responsibilities:

• Onsite and Pre-Show Support (30%):
  Assist in various roles before, during, and after events, ensuring smooth operations.
• Event Coordination (25%):
  Support in organizing and coordinating events and exhibitions, ensuring all assigned logistics details are managed efficiently.
• Administrative Duties (20%):
  Provide general administrative support, including managing communications and handling special projects.
• Research Assistance (10%):
  Conduct research projects, vendors, venues or special initiatives, as directed.
• Customer Service (5%):
  Monitor the Exposition inbox, respond to inquiries, and deliver exceptional customer service.
• Shipping (5%):
  Coordinate scheduling, packing, and shipping for events.
• Other Duties as Directed (5%):
  Participate in miscellaneous projects and assignments that support the Expositions & Events team.

Experience Requirements:

• Minimum of 1 year of experience in events or administration support.

Knowledge, Skills and Abilities:

• Exceptional Organizational & Time Management:
  Ability to multitask, prioritize effectively, and meet tight deadlines.
• Microsoft Office Suite Proficiency:
  Expertise in Outlook, Word, Teams, Excel, and PowerPoint.
• Professional Customer Service:
  Maintain professionalism, communicate effectively in high-pressure situations.

Specific

Qualifications:

• Independent and Proactive Work Style:
  Able to manage tasks efficiently, complete projects, and identify opportunities for process improvements.
• Clear & Effective Communication:
  Comfortable working with both internal teams and external partners to ensure smooth coordination.
• Team-Oriented & Composed Under Pressure:
  Works well in a collaborative environment and remains steady in fast-paced situation.
• Flexible & Adaptable Approach:
  Maintains a positive attitude and adjusts effectively to changing needs.

Preferred Qualifications:

• Event planning background is preferred but not required. Experience in customer service, administration, or hospitality industries is highly valued.

Association-Wide Responsibilities & Values (expectations of everyone):

• Provide honest and ongoing communication as needed to support success throughout the organization.
• Meet established deadlines for all projects, reports and communications for all audiences both internally and externally.
• Provide high-quality products, reports, communications and projects for all audiences internally and externally.
• Be fair, consistent, responsive and supportive of leaders, staff, board members, members and vendors.
• Help PPAI to continually seek improvement. Be prepared to personally manage changes taking place within PPAI and the industry.
• Be empowered, accountable and responsible for your career success, actions, influence and impact upon the organization as a whole.
• Foster cultural values, mission and overall organizational guidelines of PPAI.

Job Status:

• FLSA Status (Exempt / Non-Exempt):
  Non-Exempt
• Compensation (Hourly / Salary):
  Hourly
• Job Status (Full-Time /Part-Time /Temp):
  Full-Time
• Daily Schedule (Start time Flexible / Not Flexible):
  Flexible, Pre-Approved by Manager
• Work Location:
  
  Position must work from HQ location with Hybrid Remote Work Model

Physical Activity

• Standing
• Lifting
• Pushing/Pulling
• Extended work hours, extended weeks (endurance requirement)
• Trade show floor or event venues
• Temperature-controlled environment
• Travel:
  Must be able to travel, work weekends, and long hours as event scheduling may require.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

• Associate

• Full-time

• Administrative, Strategy/Planning, and Other

• Non-profit Organizations