Administration Support Specialist

Guidant Financial is looking for an Administration Support Specialist for a fully remote position available in select U.S. states (AZ, FL, GA, , KS, LA, MI, MN, NC, NE, TX, UT, VA, MO, OK). Compensation is $22‑$24 per hour (equivalent to $45,760‑$49,920 annually).

Guidant Financial helps entrepreneurs launch and grow businesses by providing innovative funding solutions. With over 20,000 businesses launched and nearly 100,000 jobs created, we empower both our clients and our team members.

• Adaptability – Welcome change and help others grow along the way.
• Connection – Build relationships, lift others up, and grow together.
• Excellence – Step outside your comfort zone to make improvements and satisfy your curiosity.

The Administration Support Specialist plays a key role in ensuring the accuracy, efficiency, and consistency of processes that support the 401(k) Administration Services team. This position is responsible for managing critical administrative workflows, performing precise data entry, maintaining accurate plan and participant records, and coordinating process ownership tasks that impact client service delivery.

• Drive the data entry process for the 401(k) Administration Services team, ensuring that all plan and participant information is accurate and complete.
• Download investment management statement details and seamlessly upload the data into our backend database, adhering to established procedures and deadlines.
• Prepare and submit contribution correction payment requests to online providers, ensuring thorough documentation and compliance with plan requirements.
• Confirm that all fees for one‑time services are collected before submitting them to Plan Administration.
• Support reconciliation efforts related to contributions, forfeitures, and employer deposits.
• Manage the unresponsive termination process for ongoing and terminating clients, ensuring timely outreach, proper documentation, and compliance with plan closure procedures.
• Oversee the creation and amendments of plan documents, ensuring regulatory compliance and client request alignment.
• Assist with completing and tracking plan restatements, interim amendments, and other plan document maintenance tasks.
• Help with outgoing communication to clients regarding their year‑end filings.
• Collaborate with other teams to ensure that SBA Waiver packets are completed efficiently within internal SLA guidelines.

• Partner with other internal departments to ensure seamless process execution and information flow.
• Respond to inquiries from internal stakeholders promptly and professionally, providing accurate data and context.
• Support ad‑hoc administrative projects and process improvement initiatives as needed.
• Performs other duties as required.

• Must be at least 18 years of age.
• Bachelor’s degree or equivalent experience.
• 1‑3 years of general office management or related experience preferred.
• Advanced knowledge of 401(k) plan structure, ROBS, and IRS/DOL regulations.
• Familiarity with record‑keeping systems, financial statement processing, and online contribution platforms is a plus.
• Proficiency in Microsoft Outlook, Word, PowerPoint, Teams, and Excel.
• High degree of integrity and discretion when handling sensitive information.
• Able to work independently and balance priorities under tight deadlines.
• Capable of creating an inclusive workplace where everyone feels a sense of belonging.

• Dedicated home office space.
• High‑speed internet connection.

• Competitive salary and generous 401(k) match.
• Comprehensive health coverage with a free premium option.
• Paid parental leave.
• Three weeks of paid time off and 11 paid holidays.
• Flexible work arrangements and company‑provided equipment.
• Ongoing training, career pathing, and supportive leaders.
• Inclusive culture that empowers employees to speak up and be heard.