Verification Specialist II, Criminal Operations

The Verification Specialist II, Criminal Operations supports the day-to-day processing of criminal background screening tasks ponsibilities include assisting with social security traces, criminal record searches, motor vehicle reports, and providing occasional support across other verification channels as needed. This role works under the guidance of the operations team and interacts with vendors to help ensure accurate and timely completion of assigned tasks.

Responsibilities

• Social Security Traces: Process social security traces promptly and assign to vendors as directed. Add counties per client instructions and ensure basic accuracy of submitted data.
• Criminal Verifications: Input required counties, districts, and jurisdictions from social security traces or client requests into the system. Confirm that all names and regions are included based on provided guidelines.
• Turnaround Monitoring: Complete assigned verifications with attention to detail and within expected time frames. Flag any delays to the appropriate team lead.
• Vendor Follow-Up: Assist with following up on vendor delays, particularly for searches pending beyond 72 hours. Communicate updates to the internal team as needed.
• Issue Escalation: Report any inconsistencies, incomplete results, or discrepancies to the operations team or supervisor for review and resolution.
• Cross-Functional Support: Provide occasional support with incoming phone calls or other verification areas during peak volume or team coverage needs.

• Associate or bachelor's degree preferred; high school diploma or equivalent required.
• 1–2 years of experience in criminal background screening including but not limited to: data entry, administrative operations, or customer service (preferably B2B)
• Experience handling confidential information and following industry regulations such as the FCRA
• Strong verbal and written communication skills with the ability to handle escalations professionally
• Proven attention to detail, critical thinking, and problem-solving ability
• Ability to type at least 45 WPM accurately and use Microsoft Excel, Word, and other office tools
• Comfortable using standard office equipment (e.g., computer, scanner, multi-line phone).
• Highly organized, self-motivated, and able to manage time effectively in a fast-paced, remote work environment
• Collaborate with team members and maintain a positive, solutions-oriented attitude.

• Generous Paid Time Off (PTO)
• Medical Coverage
• 401(k) Retirement Plan
• Dental Coverage
• Vision Coverage
• Telemedicine / Virtual Visits
• Basic Life and AD&D Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• United Healthcare Wellness Resources and Rewards