Administrative Assistant

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an Administrative Assistant to provide support to our leadership team. This is an excellent entry-level job with many advancement opportunities in administrations, management, and HR.

The ideal candidate for this role should be highly organized, reliable, possess a strong work ethic and attention to detail. Prior administrative experience is recommended but not required. This will primarily be a remote position with some on-site work as needed so candidates must live in the Miami, FL area; personal transportation is also required.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

WHAT DOES SOMEONE IN THIS ROLE DO?

We are looking for an organized, positive, and personable candidate to contribute to our team. The ideal candidate would need to adjust to a fast-paced work environment.

Key Responsibilities:

• Provide real-time scheduling support by booking appointments and preventing conflicts
• Make travel arrangements, such as booking flights, cars, hotel, and restaurant reservations
• Maintain polite and professional communication via phone, e-mail, and mail
• Anticipate the needs of others to ensure their seamless and positive experience
• Handle sensitive information in a confidential manner

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

• 1 year of experience preferred but not required
• High School Diploma or equivalent
• Exceptional time management skills and ability to multi-task and prioritize work
• Strong attention to detail
• Excellent organizational and planning skills
• Working knowledge of Microsoft Office including Outlook, Excel, Word & Power Point
• Have a wired, high-speed internet connection (Download speed of 20
  
  Mbps+)
• Ability to type swiftly and accurately (20+ words a minute)

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: A…