Warranty Administration Specialist

Join to apply for the Warranty Administration Specialist I role at Daikin Applied Americas

Location: Plymouth, MN (Hybrid – Mostly Work from Home – Need to live within driving distance from Plymouth, MN)

• Lead teams to review and improve existing warranty processes and work with warranty administrators from the business units to review and improve intra-business warranty processes that will effectively reduce overall warranty costs to Daikin Applied
• Respond to customer’s inquiries regarding warranty coverage, terms, return policies, and ordering/returns/claims processes
• Review warranty orders for compliance with warranty coverage and terms
• Monitor Verification Report hourly. Review and release orders for warranty replacement parts that comply with warranty administration guidelines
• Maintain accuracy of warranty information in the system
• Monitor Process Report for billing on a weekly basis. Initiate billing of non-returned warranty parts and credit for warranty replacement parts that were initially billed for, have been reclassified, returned, etc.
• Process manual RMAs (Return Material Authorization)
• Process late return letters on a weekly basis

• 2-4 years of customer service experience in a warranty environment
• Strong computer skills

• HVAC Knowledge

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

The typical hourly pay rate for this position ranges from $23.66 - $36.59 in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.