Mercedes-Benz Warranty Claims Administrator

Swickard Auto Group is seeking a skilled and dedicated professional to join our Warranty team as a Warranty Claims Administrator
. This fully remote position offers an opportunity to grow your career while delivering exceptional service to our clients and team members.

As a Warranty Claims Administrator, you will work closely with our Fixed Operations Team, Dealership Service and Parts Departments, and Accounting Professionals to ensure accurate booking and warranty claim payments.

• Book, close, and transmit repair orders using Reynolds & Reynolds software.
• Utilize multiple Mercedes‑Benz software programs to process claims, review labor times, and analyze related documents.

• Stay informed about claims developments, coverage standards, and updates to manufacturer policy.
• Participate in manufacturer webinars and internal reviews.

• Reconciling Warranty Receivables Schedules using provided Accounting tools.
• Accurately document all claim activities in the management system.
• Provide regular claim status reports and review trends with the management team.

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self‑awareness, and integrity.
• Strong problem‑solving skills with the ability to “Think outside the box” when necessary.
• Education:
  
  High school diploma or GED required; technical training or a bachelor’s degree is a plus.
• Experience:
  
  Minimum of two years Mercedes‑Benz Warranty Administrator experience required.
• Experience navigating Service and Warranty functions within Net Star and EVA.
• Reynolds and Reynolds Ignite experience is a plus.
• Strong understanding of automotive technology and diagnostics.
• Exceptional verbal and written communication abilities.
• Proficiency in Microsoft Office and claims management software.
• Excellent organizational skills and attention to detail.

• Career Path – Swickard isn’t just a job. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture – Be part of a supportive and collaborative team.
• Growth Opportunities – Opportunities for continued personal and professional growth.
• Competitive Compensation – Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and services.
• We are a team. Everyone plays a role in our success.
• Culture:
  We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands:
  Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Entry level

Full‑time

Finance and Sales

Motor Vehicle Manufacturing

Location:

Las Vegas, NV | Salary: $1,500.00‑$3,800.00