Claims Assistant - Savannah, GA

Claims Assistant

Job : #25-0726

Location:

Savannah, Georgia, United States

Hybrid role: a combination of working from home and in‑person.

$18.10 - 27.14 per hour

• Investigate terminal incidents on‑site as needed.
• Process incoming mail and incident reports; convert reports into claims in the claims system.
• Review documentation for completeness and follow up with stakeholders for missing information.
• Assist with claim investigations by gathering statements, photos, and supporting documents.
• Coordinate with Accounting for vendor setup and payment verification; process invoices and reimbursements accurately.
• Support subrogation efforts and prepare related correspondence.
• Maintain organized digital claim files and ensure compliance with regulatory and company standards.
• Prepare routine status reports and update dashboards to track claim progress.
• Schedule appointments and draft routine correspondence for claims‑related activities.
• Monitor deadlines and send reminders for critical milestones.
• Respond to inquiries from claimants, vendors, and internal teams, escalating complex issues as needed.
• Compile documentation for litigation or subrogation and assist with special projects.
• Handle sensitive information with discretion and maintain confidentiality.
• Other duties as assigned.

• 2-4 years of detailed administrative experience is required.
• Computer skills, including Microsoft applications, with a high degree of proficiency.
• Ability to work independently and as part of a team, taking on new tasks that require strong organizational skills and accuracy.
• Ability to maintain confidentiality and exercise discretion with sensitive information.
• Excellent oral and written communication skills. Must communicate professionally with co‑workers, management, clients, insurers, contractors, and other parties involved in the insurance claim process.
• Problem‑solving ability to identify and resolve issues promptly and effectively.

We are an Equal Opportunity Employer

Eligible employees (and their families) may qualify for medical, dental, and vision insurance, basic life and accidental death insurance, paid disability insurance, and paid parental leave if eligible. Employees will receive paid sick and vacation time, company holidays, bereavement leave, and paid jury duty. Eligible employees can enroll in our 401(k) plan and other retirement plans, and may receive discretionary and/or metric‑based bonuses depending on their position.