Customer Service Administrator​/Receptionist

Customer Service Administrator / Receptionist – Permanent – Full Time Monday to Friday – Hybrid - Immediate Your new company My client, a leading manufacturer with a large client base across the UK and Europe, is seeking a professional Customer Service Administrator / Receptionist to join their team on a permanent basis. The organisation is one of the leading suppliers throughout Europe and can boast a strong reputation for quality products with innovative design.

They work in partnership with factories all over the world producing high-quality products and pride themselves on the service they provide to both internal and external customers. Your new role The position is being offered full-time Monday to Friday with a hybrid model in place, working from home on Fridays. The main purpose of this role is to act as the main point for handling all customer service queries and to provide administrative support for the Sales Desk and Sales Administration Manager.

Based on reception, some of your duties will include but not limited to. Build effective working relationships across the business and represent the team in a highly professional manner

Provide a point of contact for all consumer queries Provide relevant and appropriate information to answer consumer queries through written and verbal means Resolve queries in a timely manner Answer incoming calls including overflow from reception

Provide general administrative support for the sales desk team and sales administration manager

Provide reception cover during sickness and holiday periods, including breaks Maintain and track customer service history Manage an effective filing and tracking system Ensure all customer care requirements are met Generate and distribute department daily reports What you'll need to succeed Proven history in a customer service / reception position Strong communication skills both written and verbal Professional and friendly attitude Passion for going that extra mile Fully competent in all Microsoft packages What you'll get in return Free parking Hybrid model Progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.  4752785