Resident Service Coordinator

JOB DESCRIPTION

Position Title: Service Coordinator

Hours: 10 hours a week

Department: Resident Services

Classification: Administrative

Reports To: Service Coordination Manager

Location: 220 Columbia Ct;
Cambridge, OH 43725

Wallick Mission: Opening doors to homes, opportunity, and hope.

• Care
• Character
• Collaboration

In accordance with the Wallick Mission and Values, the Remote Service Coordinator will work remotely to connect affordable housing r residents across multiple locations to support ive services that stabilize housing, enhance self-sufficiency, and foster supportive communities.

• High school diploma or GED required.
• Associate’s degree or equivalent experience working in a service focused environment.
• 2+ years of experience in providing services preferred.
• Ability to communicate well in writing and verbally with co-workers, residents, family members and business partners.
• Ability to make complex decisions requiring a high degree of judgment.

Licenses/Certifications/Registrations: Valid driver’s license.

• Provide service linkage for residents and continue partnership development.
• Increase resident awareness of the services provided by distributing informational materials.
• Regularly research and stay up to date on available services, amenities, and resources in assigned counties.
• Develop and maintain professional working relationships with property managers at assigned sites.
• Maintain a directory of service providers and source new ones.
• Conduct resident assessments and create action plans.
• Assist residents and associates with completing applications and required documentation to secure assistance.
• Document and provide ongoing follow up with residents and associates.
  
  Attend standing meetings with RRN and property management.
• Performs other related duties as assigned.

• Communication – Communicates clearly and concisely both verbally and in writing.
• Organizing – Can get together resources in order to accomplish things; able to put information together in a useful manner.
• Detail Orientation – Data entry must be highly accurate.
• Collaboration – Collaborates with others; thinks about the impact of their decisions or work on others.
• Flexibility – Open and receptive to new skills and new ways of doing business; must be open to various work assignments and locations.

Position requires work to be performed from home, in an office setting and in the field at sites where SCs are assigned. Extensive use of a computer and keyboard required. Position requires travel across sites served by RRN.

Position requires work to be performed in a remote office setting. Extensive use of a computer and keyboard required.