Business Operations Associate - Part Time

Job Summary

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast‑paced, team‑oriented environment through the facilitation of the sales, auction, and appraisal process. Tasks include cash management, processing and auditing paperwork associated with sales, and handling incoming calls.

Location:

6375 S Semoran Blvd., Orlando, Florida 32822

• Assist store personnel and all store departments with daily functions while adhering to Car Max guidelines.
• Provide customer service by greeting customers, balancing overflow traffic, listening to questions, and explaining the paperwork process.
• Seek win‑win solutions for customers and partners where appropriate.
• Process paperwork associated with retail/wholesale automobile sales, including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required registration or titling information, processing reassignments, and auditing completed paperwork.
• Process auction sales, dealer registration, and/or appraisal lane purchases, including collection of titles, call and follow‑up, payoffs, proper paperwork and signatures, and sending appropriate documentation to the Home Office for funding of drafts.
• Manage multiple payment types: receive and count money, distribute funds, prepare deposits, and handle the safe, with considerations for security and loss prevention.
• Process paperwork affiliated with the state DMV, including submitting title or registration paperwork after a sale or obtaining a title for a customer.
• Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
• Perform clerical duties such as copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems for logging vehicle registration tags.
• Answer a multi‑line phone system, respond to callers’ needs, and direct calls as appropriate.

• Pleasant but noisy office environment.
• Numerous distractions and disruptions due to incoming communication.
• May require walking or standing for extended periods of time.
• Variety of work schedules, including nights, weekends, and holidays.
• Wear Car Max clothing (acquired through the company) at all times while working in the store.

• Ability to read, interpret, and transcribe data to maintain accurate records.
• Use resources and partnerships to balance the needs of the customer and the business.
• Understand numeric filing systems.
• Intermediate PC skills in word processing, spreadsheets, and other programs.
• Ability to prioritize and multitask in a deadline‑oriented environment requiring above‑average organizational skills and attention to detail.
• Physical ability to lift objects weighing 15–20 lbs.
• Strong verbal and written communication skills with internal and external customers.
• Complete Car Max‑provided training as required.
• Develop partnerships with Sales team and other departments to provide quality customer service.
• Maintain confidentiality of all records, files, and reports within the scope of the position.
• Report asset protection and/or human resources related issues to management.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.

Car Max is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.