Admin Specialist, AE, Northeast

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

$21.40 - $26.45

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

S4

Non-exempt

Standard University business hours

• 8:30am – 5:00pm (academic year)
• 8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Full-time

Not Applicable

This role is responsible for performing a variety of operational and administrative duties that facilitate program implementation and customer service for the Northeast Regional Alumni Engagement Team. The Specialist reports to the Executive Director and supports the execution of engagement programs in the Northeast region. This position is primarily focused on financial processes/reconciliation, customer service, and event support. They manage the unit’s operating budget, including the requisition request process, vendor payments and budget and credit card reconciliation, as well as the development of required reports.

The Specialist creates standalone invitations and registration pages for programs and events, event data entry, and generates database reports. The position manages the office suite and keeps all supplies, etc. in stock and organized, answers phone inquiries and is available to assist with operational inquiries. They respond to constituent inquiries received via mail, e-mail and/or in-person and will liaise with colleagues in the division to resolve issues as appropriate.

This role is a liaison to external inquiries and constituents, as well as campus-based units and departments.

• Bachelor’s degree preferred, or associate’s degree and 2+ years of relevant experience.
• 1-3 years of experience in operations or administrative management is required.
• Excellent interpersonal and communication skills are required.
• Outstanding customer relations, organizational, and financial management skills.
• Proficiency with MS Office suite, and web platforms.
• Excellent organizational and time management skills.
• Must have a valid driver’s license and access to reliable vehicle.
• The position requires work during non-business hours which may include, but is not limited to, nights, weekends, holidays, and/or academic break periods.

• Adept knowledge of budgeting, financial reporting, and/or accounting procedures.
• Strong organizational and people skills, including diplomacy, tact, discretion, and the ability to maintain the utmost confidentiality.
• Must be able to work independently yet interact with a team and show initiative.
• Effective verbal, written and digital communications skills.
• Demonstrated knowledge of higher education administrative systems and related business principles.
• Experience in working effectively in an environment requiring balancing multiple competing deadlines and priorities.
• Experience in interacting professionally with a diverse population within a variety of administrative levels.
• Ability to collaborate with various vendor partners to support events, this includes all ordering, communications, and inventory management.
• Experience in working both independently and in collaboration with a variety of individuals.
• Proficiency with CRM tools and MS Office suite.
• Ability to travel and support events which may take place outside of standard business hours.

• Support operations and…