Community Success Assistant

Schedule:

Full time; EST

Treantly is a Canadian-based recruitment agency that facilitates the connection between businesses in North America and exceptional remote staff in the Philippines.

We’re looking for a detail-oriented and reliable Community Success Assistant to help manage our student community inside Circle. This role supports daily community operations, member engagement, event coordination, and platform organization to ensure a smooth, positive member experience.

• Monitor the platform daily and respond to DMs
• Clean up posts (formatting, tags, categories, links)
• Engage with member and welcome posts
• Upload call recordings within 24 hours
• Manage member profiles, tags, permissions, and spaces
• Support women-only groups by removing ineligible members

• Post reminders for coaching calls and events
• Confirm Zoom links, schedules, and banners
• Track RSVPs and attendance
• Assist with event recaps and weekly event checks

• Engage with member posts and support new member workflows
• Post scheduled community announcements and content
• Assist with inbox (Hello@), Slack messages, and internal tasks
• Update Zoom assets, email signatures, and team materials
• Support gifting SOPs and basic scheduling via Aloware

• Strong English writing skills (warm, clear, professional)
• Highly organized, detail-oriented, and proactive
• Comfortable multitasking in a fast-paced environment
• Tech-savvy and quick to learn new tools

• Experience as a VA, admin, or community manager is a plus

• Circle, Slack, Zoom, Google Workspace, Aloware, Canva

• (CRM or project tools like Asana or Hub Spot are a bonus)

• Full-time (40 hours/week)
• Responsive during U.S. business hours (EST preferred)
• Able to check Circle throughout the day
• 24-hour turnaround for all call recording uploads

Ideal Candidate:
You're warm, dependable, detail-focused, and enjoy supporting people in an online community while following SOPs consistently.

• Collaborative and supportive work environment.
• Opportunity to grow with a company.
• Stable, long-term remote work opportunity.
• Health Insurance (Maxicare HMO) after 3 months probationary period.