Guest Services Agent - Manitoba Remote Camps
Remote / Online - Candidates ideally in
Winnipeg, Manitoba, Canada
Listing for:
Dexterra Group
Full Time, Remote/Work from Home
position
Listed on 2026-01-02
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator
Job Description & How to Apply Below
Job Description
WHAT’S THE JOB?
With over 25 years of experience in the remote camp business, Horizon North/Outland is a leader in remote camp catering. Well over 50% of our applicants have been referred to by existing employees who recommend Horizon North/Outland to their friends and colleagues.
As a remote Guest Service Agent reporting to the Lodge Manager, this permanent full-time position is based in Snow Lake Manitoba. Rotation description is 3 weeks on and 1 week off – 10 hours per day. The incumbent, in addition to checking in and out, will be required to interact with guests to ensure that all their needs are met while staying at our facilities and channel feedback as appropriate.
The successful candidate will also be responsible for the following: acting as an ambassador by providing outstanding customer service to our internal and external guests; assisting Leadership in performing daily administrative tasks effectively and efficiently; performing other related duties and projects as required.
Your work will include:
Primary Duties
Greeting and welcome clients in a friendly and professional mannerAssign rooms and issue appropriate keys or access cardsMaintain accurate occupancy and client recordsBook, confirm, and modify reservations as requiredTransmit and receive messages, ensuring timely deliveryDistribute morning reports and information to clients and staffComplete weekly billing and send charge sheets to clientsOrientate clients to camp rules, policies, and emergency proceduresProvide information on camp facilities, services, and schedulesAnswer inquiries regarding hours, directions, and amenitiesLog and secure all Lost & Found itemsAdministrative & Support Duties
Enter and update data in Microsoft Excel spreadsheetsUse Microsoft Outlook for internal and external correspondenceAssist in preparing reports, reviewing safety documents, and verifying timesheetsSupport special events, decorations, posters, and setup activities.Assist with various administrative paperwork and filing.Collect and log client feedback, identifying opportunities for improvement.Health, Safety & Cleanliness
Ensure compliance with all health, safety, and quality standards.Participate in maintaining the cleanliness and presentation of the facility.WHAT’S IN IT FOR YOU?
RRSP Matching of 5% and extended health & dental benefits that start after 600 hours.Work-Life Balance of 21 Days On / 7 Days Off Rotation.Award winning safety culture.Referral bonus program.Be #1 on day 1 by joining an industry leader.Transportation from Winnipeg, Thompson, Flin Flon or The Pas providedQualifications
WHO ARE WE LOOKING FOR?
Minimum one year of Guest Service Agent experience in a similar or hotel environmentExtensive experience with Camp Manager software (or equivalent) preferredFluent in English with excellent written and verbal communication skills and comprehensionExceptional organizational, interpersonal and analytical skills; and superior initiative and attitudeAbility to prioritize multiple demands, and maintain strict confidentialityExcellent problem-solving skillsStrong customer service focusAbility and desire to work independently with minimal supervision, and as a team playerMust be able to work in a very busy environment and maintain shared workspaceComputer literate with experience in Word and Excel
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