LTSS Triage Specialist

Pay Plan

Title:

Support Specialist

Working Title: LTSS Triage Specialist

Cost Center: 8600/Provider Based Care Management

FLSA Status: Non
- Exempt

Posting Salary Range: $39,900 - $50,673

Office

Location:

Office based within North Carolina (See requirements section for office locations)

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

Trillium Health Resources has a career opening for a LTSS Triage Specialist to join our team! The LTSS Triage Specialist provides confidential administrative and specialist support to the IDD Care Management Department. (Directors, LTSS Managers, Supervisors, Monitors, Residential Health Specialists and Care Managers).

This position may provide support to other Care Management teams as requested and needed.

• Assist IDD Leadership with daily operations and planning.
• Provide administrative assistance with projects or assignments when needed.
• Provide administrative, clerical, or custodial oversight or action to resolve day-to-day issues.
• Review 3051 forms for accuracy and follow up with the requestor as needed for missing information.
• Data entry, reconciling, tracking, and monitoring of internal data collection and State reports related to LTSS.

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) https://(Use the "Apply for this Job" box below).-handbook
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Required:

• High School Diploma or GED
• Minimum of one (1) year clerical experience or equivalent combination of education/experience. Must have a valid driver’s license
• Must reside in North Carolina and be able to report to closest Trillium office. Trillium offices are in the following North Carolina locations:
  Ahoskie, Asheboro, Beulaville, Greenville, Greensboro, West End, Wilmington, and Wilson.
• Must be able to travel within catchment as required.

Preferred:

• Prefer experience in assisting a senior executive and four years’ clerical and office management experience.

January 12, 2026 at 11:59 PM

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

• Employer name, dates of service (month/year), average hours worked per week, and essential job duties
• Education details (degree type, date awarded, institution, field of study)
• Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.