Clerical Support Specialist

Spooner Medical Administrators, Incorporated (SMAI) is a family owned and operated company that offers rewarding career opportunities for motivated individuals who are passionate about excellence and growth. Since 1997, SMAI’s proactive philosophy and best practices have set the standard in workers’ compensation by continuously improving the delivery of case management, utilization review and billing services to help facilitate a successful return to work for the injured worker.

The Clerical Support Specialist is primarily responsible for indexing faxes and supporting the reception area.

• Index medical documents & forms received via faxes and U.S. mail into the claim.
• Add descriptions for documents indexed into the claim.
• Research documents with missing information and partial faxes before indexing into the claim.
• Index historical documents and internal forms into the claim.
• Monitor and correct returned documents for re-indexing into the claim.
• Receptionist – answer incoming phone calls and route to appropriate staff member, greet visitors and sort U.S. Mail.
• Back-up to running mail through the postage machine.
• Participate in continuous improvement activities and other assigned duties as assigned.

Reports to the Clerical Support Supervisor

• General knowledge of the insurance industry with workers compensation exposure preferred
• Basic knowledge of medical terminology and medical forms
• Indexing experience preferred

• Effective written and verbal communication
• Strong organizational ability
• Basic computer literacy skills

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee typically works in a normal office environment. The noise level in the work environment is usually quiet. Work from home is offered one day a week for this position.

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