Scheduling Administrator

Your new company

A well‑established services organisation in the Warrington area is looking for two experienced schedulers to support their busy scheduling team during a peak period. Due to a recent restructure and seasonal backlog, the team needs additional hands to help manage incoming and outgoing calls, book appointments, and keep workflow running smoothly. If you're organised, confident on the phone, and comfortable working with scheduling systems, this is a great opportunity to step into a friendly, supportive team and make an immediate impact.

Your new role

Making outbound calls to customers to arrange required service appointments
Handling inbound calls from customers returning messages or rearranging bookings
Using the database (full training provided) to log call outcomes
Managing a personal project workload of approximately 100 calls per week (expected to reduce once the team is fully resourced)
Scheduling appointment slots and ensuring surveyors' diaries are accurately maintained
Working closely with the Scheduling Manager and wider team to keep workflows on track
Supporting the team with general administrative and coordination tasks as needed
What you'll need to succeed

Previous experience in call handling, scheduling, coordination, or a similar administrative role
Confident, professional telephone manner
Strong organisational skills and the ability to manage a steady volume of calls
Comfortable using computer systems and updating records accurately
Someone reliable, proactive, and ready to hit the ground running
Able to interview and start immediately
What you'll get in return

Approx. 12‑week temporary assignment
Week 1 office‑based (to complete training and collect equipment)
1 day in the office, 4 days working from home with the potential for the role to be fully remote once trained
The existing team typically works in the office on Wednesdays, but additional office time is available if you'd like it
Informal Teams interview - quick and straightforward

You'll be joining a small, welcoming team including the Scheduling Manager and several experienced schedulers who will support you as you get up to speed.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)