Corporate Facilities Coordinator

About the Team

Our Real Estate team takes on the task of finding and managing over 1,600 stores, DCs, and offices. Their scope is pretty big, as we are a multi-national retailer with over 1,600 leased stores, offices, and distribution centers in the US, Canada, Puerto Rico, and Hong Kong. The team also supports new store growth through market analysis and research with the industry’s best data resources and analytical tools.

In addition to supporting the stores, we work directly with the Real Estate Legal, Facilities, New Store Construction, and Finance teams.

Collaborative Work Environment:
At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

This position is responsible for managing Business Services projects and completing building services requests at the Phoenix Home Office. Projects include minor remodels, capital equipment purchases and other activities to support the business.

• Manage all aspects of campus maintenance and improvement projects from documenting scope, planning, execution, issue resolution, communication, monitoring, and project close activities.
• Previous experience managing corporate campuses preferred.
• Support the creation of Expenditure Committee requests when needed.
• Support other Business service teams when needed (mail room, print center, events and facilities)
• Coordinate and execute preventive maintenance scheduling.
• Regularly collaborate and communicate with various stakeholders, both internal and external, to break down projects and or maintenance requests into an executable process while aligning with the overall objectives.
• Work directly with business partners on various events and projects.
• Ability to perform basic maintenance tasks as related to the corporate office.
• Responsible for resolving building related issues with a high sense of urgency.
• Demonstrate agility in revising plans to support changing business needs.
• Manage the Business Services Request (BSR) work order system and schedule, prioritize, and complete BSR requests.
• Partner with onsite engineering on HVAC, Lighting, Plumbing, and other building related needs.
• Manage space needs at the Phoenix Home Office, this is inclusive of furniture and or storage needs.
• Coordinate maintenance services for the home office for various equipment.
• Provide vendors with clear direction and ensure understanding; oversee the work through vendor management and project inspections.
• Partner with local municipalities and contractors to remain current on local codes and regulations.
• Create Purchase Orders, review and process invoices.
• Assist in maintaining communications with Business Services, contractors/vendors and Phoenix Home Office Property Management to ensure the campus is hazard free and provide a pleasant work environment.
• Responsible for an after-hours phone call for emergencies related to HVAC and or equipment at the Phoenix Home Office.
• Must be available for occasional weekend or after-hours work based on project or business need.

• None

• Associates degree with minimum 3 years’ experience in facility maintenance and/or construction project management, or High School/GED with 6 years’ experience in facility maintenance and/or commercial property management.

• Prior Facilities Management or Commercial Property Management skills.
• Demonstrated excellent customer service and communication skills.
• Effective communications ability – Able to effectively communicate with all levels of management and associates, both written and verbal.
• Previous experience in management of CMMS platform, asset management software and space planning.
• Able to demonstrate negotiation skills, i.e. able to persuade,…