Account Associate- Commercial Insurance; Remote

Overview

Join the Insurance Office of America as an Account Associate - Commercial Lines to support our commercial insurance team. This remote role (Southeastern US only) based in Longwood, FL focuses on general, contractors, and construction accounts.

Work Mode:
Remote (Southeastern US Only) |

Location:

Longwood, FL | Book Focus:
General, Contractors, Construction

• Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant.
• Perform general office tasks and administration.
• Handle policy processing tasks such as endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, , certificates, and binders.
• Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.
• Maintain accurate and up-to-date data in agency systems.
• Ensure timely completion of tasks and activities.
• Communicate workload status and any issues to the account team.
• Provide proactive and responsive service.
• Monitor productivity and quality standards to meet performance targets.
• Participate in team building and promote a positive work environment.
• Seek and adopt best practices for continuous improvement.
• Stay updated on company policies and procedures for compliance.
• Enhance technical skills and industry knowledge through professional development.
• Foster positive relationships with colleagues and leadership.
• Demonstrate integrity and leadership in alignment with IOA values.

• 2+ years of industry experience, or 5+ years of related experience in customer service.
of insurance brokerage and client needs.
• Required active licensing.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute phone screen, online assessments, and interview(s).

The expected pay range for this position is 50‑60K annually
, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.