Adult Outpatients​/Phlebotomy Administrator

Overview

Go back Bradford Teaching Hospitals NHS Foundation Trust

Adult Outpatients/Phlebotomy Administrator (21.50 hours per week)

The closing date is 20 January 2026

Shortlisting to commence: 21st January 2026.

Interviews expected to take place: W/C 26th January 2026.

Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role.

We are seeking an enthusiastic and motivated individual to join our small administrative team at Bradford Teaching Hospitals NHS Foundation Trust. The successful candidate will play a vital role in supporting the efficient operation of our clinics by managing room utilisation across all Trust sites and Phlebotomy appointment bookings for adults and children.

This role requires excellent communication, organisational, and multitasking skills, with the ability to prioritise tasks and work effectively under pressure. IT skills are essential, and the ideal candidate will have experience with various software systems and a willingness to develop their knowledge of the NHS and its administrative processes.

The position offers an excellent opportunity to gain valuable experience within the NHS, working collaboratively with a dedicated team to provide outstanding service. The successful applicant will bring a positive attitude, energy, and a proactive approach to their work, with the potential to develop key skills and knowledge for future career progression within the NHS.

• Provide comprehensive administrative support to the Outpatient/Phlebotomy Admin Team to ensure smooth daily operations.
• Handle telephone and email enquiries professionally, managing appointment bookings, room requests, and administrative queries accurately.
• Manage room bookings from various specialties via email and systems such as Bookwise and Open Space, maximising room utilisation and reducing DNAs.
• Book, cancel, and reschedule blood test appointments; prepare appointment lists and blood requisition forms for the next day.
• Perform data entry tasks, reviewing outpatient room utilisation data, following up on DNAs and unused clinics, and recording DNAs in relevant systems.
• Chase outstanding blood forms with secretaries and support clinic preparation.
• Deal with enquiries courteously and professionally, providing advice or relaying messages as needed.
• Use local databases and IT systems across multiple platforms, ensuring accuracy and escalating concerns promptly.
• Cover the phlebotomy reception desk across sites, checking patients in and completing data entry tasks.
• Support continuous improvement initiatives and adapt to changing service needs.
• Perform any other duties appropriate to the role.

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We are one team

We re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

The job holder will provide administrative and clerical support across the service. This includes booking rooms and patient Phlebotomy and escalating capacity issues as necessary. The job holder will also ensure that all outpatient booking activity data is recorded accurately and entering patient information onto relevant IT systems in accordance with the Patient Access Policy.

The job holder will deal with telephone calls and face to face enquiries from the public, staff, and other Health Care Providers, ensuring that they are dealt with accurately, in a timely, polite and courteous manner.

The job holder will have extensive involvement with Clinicians and Service Managers across the Trust to ensure that patients are treated in accordance with the Trusts policy and procedures.

The job holder will contribute to the development of efficient and lean processes to ensure an efficient service.

• Working experience/knowledge of computers, data input and word processing
• Previous clerical experience in an administrative setting including the filing of records in numerical/alphabetical order
• Experience of working face to face and/or telephone contact with the general public
• Experience of offering suggestions for improving own or team working practices.
• Previous NHS experience

• Understanding of Information Governance and Confidentiality
• Knowledge of Patient Administration System (or equivalent system)
• Lifting and handling

• Educated to GCSE standard (or equivalent)
• Level 2 qualification in Business Admin or equivalent

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Bradford Teaching Hospitals NHS Foundation Trust

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