Office Manager

Every day we strive to foster a culture that is accepting, dynamic, and empathetic. Our clients are disabled and deserve the highest degree of service that we would be proud to deliver. Each client has a unique story with different needs that we must tend to with great care and attention from the very first phone call to the last. Our core values – listen, invest, vigor, empathy, and solutions – drive us to be better and do better for our clients.

Our team consists of Receptionists, Law Clerks, Intake Administrators, Application and Appeal Specialists, Intake Specialists, Records Managers, Case Managers, and Attorneys.

We want our employees to be happy and healthy, internally and externally. To achieve this goal, we offer personalized feedback and programs based on the evolving needs of our employees. Some of our commonly praised programs include volunteer days, community clinics, high school scholarships, and regular firm meetings where we give recognition, share feel‑good stories, and even play games for fun, among other culture‑building activities and events.

Our comradery and community involvement help us cultivate our mission, creating a stronger and more dynamic team while working together to help improve the lives of our clients.

The Office Manager is responsible for ensuring the Troy office operates efficiently, professionally, and in alignment with firm standards. This role manages meeting coordination, travel arrangements, facilities oversight, Ring Central administration, asset management (in partnership with HR and IT), vendor relationships, and general office operations. The Office Manager serves as a central support resource for leadership and staff, ensuring systems, equipment, and office logistics run smoothly while maintaining a positive and solution-focused environment.

• Schedule meetings for partners and manage calendar logistics.
• Reserve rooms, coordinate catering, and manage event details.
• Support event setup and vendor coordination.
• Post event updates and reminders in Slack.
• Partner with Marketing Event Specialist and HR on planning, coordinating, and executing company wide events.
• Coordinate updates and communication with staff for all events, new CRMs, firm-wide rollouts, and operational changes in collaboration with firm leadership.

• Arrange travel and accommodations for attorneys and partners.
• Track and process payments for attorney memberships (SBM, NOVA, NOSSCR, etc.).

• Manage Ring Central users, extensions, queues, greetings, business hours, and call routing.
• Troubleshoot system issues and work with Ring Central support.
• Maintain internal SOP documentation for all call‑flow processes.

Serve as the main contact for building maintenance and facility issues.

• Provide real‑time updates in Slack for outages or urgent building concerns.
• Update office door code every 45 days; maintain logs.
• Manage key/fob distribution.
• Replenish office/kitchen supplies and maintain inventory.
• Coordinate onsite vendors for repairs and services.
• Ensure sufficient in‑office vs. remote work coverage in coordination with leadership.

Performed in partnership with HR and IT.

• Coordinate new hire equipment setups.
• Maintain accurate inventory of all technology and office assets.
• Work with IT to troubleshoot device issues, report problems, and elevate tickets.
• Support HR and IT by coordinating equipment collection and returns during separations.
• Provide updates on equipment errors, replacements, or system needs.
• Assist IT with software rollouts, system updates, and onboarding/offboarding processes.

• Maintain and update templates, letterheads, and forms in Prevail (or current CRM).
• Scan, sort, and distribute incoming mail, bills, and partner documents.
• Prepare monthly AMEX expense reports for partner review.
• Serve as receptionist backup as needed.
• Coordinate with leadership to ensure clear communication to staff on operational changes, SOP updates, and department‑wide initiatives.
• Submit a weekly report to the HR Manager and Partners including a task list with open…