Job Description & How to Apply Below
Employer Industry: Insurance and Hospitality Services
Why consider this job opportunity- Salary range of $17-$18 per hour, with potential for additional bonuses
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling, including weekends
- Supportive and caring work culture recognized as one of America’s Greatest Workplaces
- Chance to make a positive impact on families during challenging times
- Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
- Search and secure hotel accommodations while balancing family preferences with carrier guidelines
- Facilitate reservations and ensure all necessary confirmations and authorizations are received
- Communicate details and instructions to insured families with professionalism and empathy
- Maintain accurate documentation in internal systems and support families through various challenges
- Minimum of two (2) years of experience in customer service, preferably in the travel, hospitality, or insurance industries
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent communication, grammar, and interpersonal skills
- Strong attention to detail and data entry skills
- Ability to work independently and effectively in a remote team environment
- Bachelor's degree or equivalent from an accredited college or university
- Strong organizational skills and ability to multitask
- Experience handling escalations and sensitive situations with care
- Proven ability to perform well under pressure
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.
Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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