Client Services and Administrative Coordinator

Client Services and Administrative Coordinator

Our client is looking for a highly organized and compassionate Client Services and Administrative Coordinator to join their dynamic team. This organization is a recognized leader in the healthcare services sector, having significantly expanded their service reach and received industry accolades for their innovative approach in recent years.

• Meticulously track client attendance and conduct necessary follow-ups.
• Process new client intakes by collecting, organizing, and accurately entering information into their systems.
• Maintain client files with a strong emphasis on confidentiality and compliance standards.
• Manage incoming and outgoing mail, faxes, and emails, prioritizing items as needed.
• Provide administrative coordination, including scheduling interpreters for client sessions.
• Generate clear and concise reports to keep leadership informed on key metrics.
• Assist with special projects and other duties as required, demonstrating flexibility.
• Manage the company's social media channels, post updates, and support clinical marketing outreach.
• Develop and maintain mailing/email lists and contribute to the creation of newsletters.
• Actively maintain waitlist records and process physician referrals with timeliness and accuracy.

• Proven experience in an administrative or client-facing coordination role.
• Impeccable attention to detail and superior organizational abilities.
• Excellent written and verbal communication skills.
• A trauma-informed and compassionate approach to client interactions.
• Ability to work independently and manage multiple priorities effectively.

• Experience with digital communication and project management tools (e.g., Slack, Notion, Microsoft Teams).
• Familiarity with Electronic Medical Record (EMR) systems is a strong asset.
• A quick learner who is adaptable to new processes and technologies.
• This is a full-time.
• 100% remote position.
• The client offers a supportive and collaborative virtual work environment with opportunities for professional growth and development.