Job Description & How to Apply Below
Employer Industry: Insurance and Hospitality Services
Why consider this job opportunity- Salary up to $18/hr
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Supportive and collaborative work environment
- Chance to make a positive impact on families during challenging times
- Recognized as a Great Place to Work by multiple reputable sources
- Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
- Search, evaluate, and secure hotel accommodations while balancing family preferences with carrier guidelines
- Facilitate reservations and communicate confirmations to insured families with professionalism and empathy
- Coordinate check-ins, check-outs, and extensions while maintaining accurate documentation
- Address escalations and support families through challenges with confidence and care
- Minimum of two years of experience in customer service, preferably within the travel, hospitality, or insurance industries
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent and professional phone voice
- Strong communication, grammar, and interpersonal skills
- Ability to work independently and perform well under pressure How to Stand Out (Preferred Qualifications)
- Bachelor's degree or equivalent from an accredited college or university
- Strong data entry skills with high attention to detail
- Strong organizational skills and ability to multitask
- Experience working effectively in a remote team environment
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