Carrier Program Administrator

Carrier Program Administrator

Reporting to the Sr. Administrative Manager, this role administers system access on all company websites for employees and clients on CSR
24, including setting up and terminating access, resetting passwords, assisting carriers, and troubleshooting general questions.

This role provides support to the Administration Lead as directed.

• Manage timely and appropriate access on all company websites, including creating carrier logins for new employees and removing terminated employees.
• Work with CSR
  24 lead to help maintain client logins.
• Support customer needs with password resets, access issues with carriers, and troubleshooting basic questions.
• Develop and continually support effective working relationships with employees and clients.
• Provide updated agency information to carriers as requested.
• Work with the Head of Client Solutions to complete carrier agency contracts and maintain database as needed.
• Maintain agency licensing information with the Regulatory Affairs/Licensing department.
• Provide overall carrier support and assistance through written and oral communications.
• Provide support to Administration Lead and Head of Client Solutions as directed.
• Provide training and support to new and existing employees for all Administration functions.
• Maintain confidentiality when handling proprietary and sensitive data.

• Strong organizational and time‑management skills with attention to detail.
• Effective communication with all levels of management, employees, and clients, both verbally and in writing.
• Ability to work in a fast‑paced environment and meet deadlines.
• Strong problem‑solving skills to address issues or refer them to others.
• Initiative and self‑direction for independent work.
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) and M365 tools.

• Minimum 2 years office experience required.
• At least six months insurance industry experience desired.

• Moderate stress from regular deadlines and daily challenges.
• Keyboarding and mouse use 90% of workday; seated, multiple monitors.
• Occasional lifting up to 20 lbs.

• Temperature‑controlled, non‑smoking office with moderate noise.
• Primarily paperless, online tasks with frequent telecommunication and video calls.
• Hybrid work from home may be allowed as directed.

The base compensation range is $25,000 – $35,000.

• Medical, dental, vision, life and disability insurance, fertility benefits, wellness resources, paid sick time.
• Generous paid time off and holidays, employee assistance program, Calm app subscription.
• 401(k) with immediate vesting, HSA, FSA, commuter benefits, employee discounts.
• Paid maternity and paternity leave, legal plan options, pet insurance.
• …and so much more!

Acrisure is an Equal Opportunity Employer. Reasonable accommodation. California Residents – Learn more by visiting the Acrisure California Applicant Privacy Policy.

Entry level

Full‑time

Information Technology – Insurance