Band 2 Therapy Hub Administrator

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site Central and West Therapy Hub, Moseley Hall Hospital Town Birmingham Salary £24,465 per annum Salary period Yearly Closing 19/01/2026 23:59

Band 2 Therapy Hub Administrator Band 2 Job overview

*** This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

To provide office, administrative and general non-clinical organisational support to the Therapy Hub working under the direction or supervision of the Therapy Hub Senior Administrator.

Main duties of the job

• Provide an efficient and effective administrative service as required by the Therapy Hub Team.
• To deal with enquiries via telephone and face to face, communicate information effectively, taking good quality information and ensuring messages are passed on clearly and within timescales set. The post-holder will be required to use their initiative, taking messages as appropriate whilst adhering to the Data Protection Act.
• To book therapists appointments and to update appropriate systems to record booking as per in house training.
• To make arrangements for meetings if required including the distribution of agendas and minutes, booking venues and catering.
• To maintain effective systems for the filing, retrieval and archiving of documents and correspondence.
• To maintain records systems within the Therapy Hub Team, including the maintenance, filing and archiving of patient notes.
• To maintain patient electronic record system including inputting patient contacts. To support the management of patient waiting lists by being responsible for booking in patient appointments, inputting patient contacts and assisting with patients discharges on the RIO patient database system as required.
• To maintain and manage appropriate database(s) for the Therapy Hub Team to support waiting list management, including generating reports when required.

Working for our organisation

Working for our organisation

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry.

We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Detailed job description and main responsibilities

Please see attached current job description and person specification for full details of advertised post.

Person specification Qualifications and Training

• GCSE Maths and English Grade C or above or equivalent/or equivalent experience.
• RSA II in Word Processing or equivalent.
• European Computer Driving Licence (ECDL).

Experience

• Experience of working to work to deadlines.
• Experience of Microsoft Word, Excel and Outlook.
• Experience of filing systems.
• Experience of diary management.
• Relevant experience working within the NHS.
• Experience of the Electronic Staff Record (ESR).
• Knowledge of Rio system.
• Clerical/administrative experience.

Skills and Knowledge

• Able to prioritise workload & use own initiative.
• Good interpersonal skills.
• Excellent telephone & communication skills.
• Ability to deal sensitively & appropriately with service users.
• Understanding & commitment to equal opportunities.

Personal Qualities

• Willing to learn new skills.
• Ability to work effectively as a team player.

In accordance with UK Home Office requirements, Band 2…