Records Specialist & VA Certifying Official

Records Specialist & VA Certifying Official

Posting Number: S0670

Position Number: 000301

Classification

Title:

Student Services Specialist

Recruitment Range: $45,000-$47,000

Position Summary: This position has two primary functions: serving as the VA Certifying Official and as a Records Specialist for the Registrar’s office. As UNC Asheville’s VA Certifying Official, the employee certifies veteran students, ensures their compliance and progress toward degree, understands all federal/state rules and regulations as they relate to VA benefits and veteran services, and serves as the primary contact for VA benefit and regulation questions.

The role requires collaboration with Student Accounts, Financial Aid, and academic advisors. As a Records Specialist, the employee processes forms and requests for the Registrar’s office including major/minor declarations, withdrawal forms, late registration, repeat courses, personal information updates such as legal name changes, transcript requests, and enrollment and degree verification requests. The position also performs transfer credit evaluations during peak periods and assists students via email, phone, and one‑on‑one meetings.

The employee shares responsibility for managing the office email account, often the initial point of contact for various constituents and requires a high level of customer service. The role supports day‑to‑day functions of the Office of the Registrar and performs other duties as assigned.

Preferred Education/Experience/

Skills:

• Banner Student
• Degree Works
• Argos
• Excel

In Addition the Preferred Candidate Will Have:

• Knowledge of University/Higher Education practices and policies.
• Knowledge of FERPA regulations.
• Strong communication skills.

Work Schedule And

Hours:

Typical office hours are Monday‑Friday from 8:00 am‑5:00 pm. Remote work options are available. Occasional evenings and weekends may be required to meet departmental needs.

Application Instructions: Applications must be submitted online no later than 11:59 p.m. (EST) on the closing date. Official verification from each college/university attended is required upon employment and will be requested directly by Human Resources or the National Student Clearinghouse. All documents submitted to Human Resources become the property of UNC Asheville and will not be returned. The candidate must provide proof of eligibility to work in the United States.

New employees are paid only by direct deposit.

Posting Date: 12/19/2025

Closing Date: 01/27/2026

Open Until Filled: No