Business Support Administrator

About the Trust

We're one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you?

Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.

Internal job title: Business Support Administrator

The Business Support Administrator supports the delivery of volunteering across the Trust by supporting a number of national systems and processes, supporting the National Volunteering Team (NVT) to ensure its effective working. The role holder will provide support to the business using technical knowledge of systems, processes, financial and legal requirements, ensuring the Trust operates safely and efficiently while complying with defined standards.

Delivering excellent customer service to both internal colleagues and volunteers as well as those interested in volunteering is essential.

Location: Home working, one day a week in our local hubs in Birmingham and/or Hatton
.

National Volunteering Team Support

• Support the NVT and IT team to development, maintenance and review of the systems and processes within Assemble and Sugar
  
  CRM, supporting colleagues and volunteers across the Trust in using these.
• Take administrative lead on Volunteering pages within Navigate, working with the NVT to ensure that content and design is relevant and accessible to users.
• Support the planning of and administer our national volunteering awards including our awards in partnership with the Marsh Charitable Trust and our milestone gifts (mugs and badges).
• Take administrative lead on Assemble / News for our volunteers, working with NVT’s Systems Specialist, Assemble Dev Team and web teams on its development and ongoing management.
• Take administrative lead on Navigate intranet resources for our managers of volunteers, working with NVT and web teams on its development and ongoing management.
• Produce content both directly and with support / input from other teams for the Trust's website and social media.
• Data processing: monitor data quality in Assemble and Sugar
  
  CRM, data cleansing directly and/or flagging up issues with the IT team; pull data through reports for NVT and other teams’ activities for sending material (e.g. surveys) to Trust Volunteers and Partner Organisations.
• Develop influential internal communication media, interactive, visual and print. This includes supporting the wider NVT to deliver effective and consistent safety advice by ensuring Navigate and Assemble is managed to be an effective and authorative source of H&S information and guidance.
• Coordinate the compilation of national newsletters to active volunteers and potential volunteers.

• Act as contact for day to day second line volunteers enquiries which Open Contact cannot cover and manage the general volunteer inbox on a day to day basis. The latter is support for potential volunteers, existing volunteers and colleagues managing volunteers.
• Support training delivery through bookings for trainers and delegates.
• Carry out planned audits of the data in Assemble and Sugar
  
  CRM to support the NVT in monitoring performance and compliance.

• Provide any other administrative support to the team as required including coordinating meeting plans, effective filing of resources, support procurement, create purchase orders, note taking and recording of meetings.
• Manage volunteers to deliver any of the above activities.

• GCSE-level education with equivalent administrative qualification or substantial experience in an administrative function.
• Proven experience of administration.
• Experience of working with or as a volunteer(s).
• Some budget management experience would be preferred.
• Computer literate, including knowledge of appropriate Windows software and excellent working knowledge of SharePoint, SAP and Sugar
  
  CRM (or similar).

• Confident communicator with organisational and planning skills.
• Ability to demonstrate good numeracy and presentation skills.
• Work on own initiative to improve relevant business processes.
• Able to demonstrate excellent customer service skills and experience.

We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

In addition to your salary £25,163
, we also offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements. These include:

• Competitive contributory DC Pension scheme…