Branch Office Administrator

Branch Office Administrator (BOA) – 9329 Manchester Rd, St. Louis, MO

$23.00/hr – $25.00/hr

Your role as a BOA will be the first point of contact for clients, whether over the phone or in person. You will work closely with financial advisors to support client accounts, facilitate communication, and ensure a positive experience. This position offers a dynamic environment with opportunities to grow your career.

• Provide exceptional customer service via inbound and outbound calls, email, and in-person interactions.
• Assist with account opening, transfers, and other client requests under the guidance of a financial advisor.
• Maintain accurate client records and process transaction documentation.
• Schedule appointments, prepare materials for client meetings, and support marketing initiatives.
• Update and streamline standard operating procedures; execute on the branch business plan.
• Participate in annual business planning and identify potential needs for additional services.
• Assist in planning and executing client events and marketing activities.

• Analytical thinking and attention to detail.
• Adaptability and strong conversational skills.
• Digital tool utilization and basic computer literacy.
• Team collaboration and the ability to work independently.
• Proficiency with Money Guide, Salesforce, Microsoft Office, and other firm‑provided software.
• Experience in client service, account management, or administrative support is preferred.

• Comprehensive 6‑month training with a peer mentor.
• Structure of support from branch to region to home office.
• Medical, prescription drug, dental, vision, and voluntary benefits at no cost to associates.
• Short- and long-term disability, basic life, and AD&D coverage covered by Edward Jones.
• 401(k) retirement plan and health savings/flexible spending accounts.
• Paid holidays, vacation days, sick time, personal days, and volunteer days.
• Potential for bonuses, profit sharing, and other discretionary compensation.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information, or any other basis prohibited by applicable law.