Front Office Manager

Overview

About Us: Join Keymont Community Management (KCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, KCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

• Core Values and Mission Statement: At KCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
• Work Culture: KCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
• Why KCM? Consider a career at KCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. KCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
• Employee Feedback and Communication: KCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
• Diversity, Equity, and Inclusion: KCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
• Perks and Benefits: KCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
• Community Involvement: While we currently support charities, KCM is actively working to develop a more robust community involvement program to give back to our communities.
• Success Stories: Many KCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, KCM welcomes you. Join us and be a part of our journey to excellence in community management.

• The Front Desk/Office Manager receives callers, determines the nature of business, and directs callers to destination.
• Maintains daily call log that records name, time of call, nature of business, person called upon, and notes on appropriate action taken.
• Compiles lists of contractors that will be on-site daily and distributes list for the next day.
• Signs keys out to residents who have been locked out, and/or contractors who are approved for in-unit work.
• Keeps key system in good order and ensures that at the close of business, all keys signed out have been returned.
• Opens, sorts, and distributes mail daily.
• Responsible for all file management and database upkeep.
• Inputs work orders and gives to appropriate parties if requested.
• Issues pool passes (seasonally), visitor parking passes, and new resident parking stickers.
• Keeps inventory of office supplies and orders any supplies needed.

• Manage front desk operations, including answering phones promptly, greeting walk-ins, and following coverage procedures when stepping away or during breaks.
• Open and distribute mail, provide invoices to the General Manager, and enter resident work orders into Building Link.
• Maintain office and atrium coffee bar supplies through daily restocking, weekly inventory, and ordering via Staples Advantage; receive and organize supply deliveries.
• Ensure adequate paper, copier supplies, and staples for newsletters and large print jobs; understand how to load and replenish copier supplies.
• Assist new owners by collecting closing statements, providing registration materials, entering information into Building Link, maintaining unit files, and tracking new owners.
• Issue parking passes and manage key distribution in compliance with association rules using the Handy Trac system, including key returns and employee clearance updates.
• Stay current on all association rules, policies, applications, and forms.
• Coordinate with service providers for copier, fitness equipment, IT, and Verizon support as needed.
• Maintain proficiency with Building Link, Handy Trac, office phone systems, and newsletter formatting and printing processes.

Additional duties may be assigned to the Front Desk/Office Manager at the discretion of the General Manager.

• Related experience in an environment…