Business Support Administrator

Job Description

What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

The UK Business Administration team is the backbone of the UK WSP business and is key to the smooth running of the business. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Support team consisting of Business and Project Support, Document and Accessibility specialists, Graphics and Concierge. We also have a Personal Assistant network providing support to our senior directors.

• Professional administrator – expert problem solver and impeccable organiser.
• Provide a professional and effective administrative and business support service.
• Collaborate with multiple teams across the business to support a range of requests.
• Engage with colleagues to fulfil support requests and meet SLAs and performance standards.
• Typical tasks include preparing presentations, documents, reports and work‑winning material to a high standard in line with WSP brand guidelines; purchasing and system support; HR tasks such as onboarding and inductions; coordinating events, meetings, socials, travel bookings and logistics; supporting project tasks and requests.
• Provide cover for the Concierge team when required, answering calls and welcoming visitors.
• Provide a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner.
• Act as the first point of contact for questions and queries and support current systems, policies, procedures and business continuity.
• Support administration tasks including large printing, binding, photocopying, and raising support tickets.
• Gain invaluable insight and experience of working for one of the world’s leading engineering professional services firms and work with internal stakeholders across many and varied functions and projects.
• The role requires full‑time office‑based work due to the nature of the role.

• An eye for detail, effective communication and the ability to work independently and efficiently.
• Good working knowledge of Microsoft 365 (Word, PowerPoint, Excel); knowledge and understanding of Adobe InDesign and wider Adobe Creative Apps is desirable.
• Strong verbal and written communication skills.
• A minimum of 10 GCSEs or equivalent including Maths and English is desirable.

• Display a flexible and adaptable approach.
• Have excellent prioritisation skills.
• Be very comfortable using their own initiative.
• Have the ability to collaborate and communicate effectively with other UK colleagues.

Imagine a better future for you and a better future for us all. Join our close‑knit community of talented individuals who share your passion for making a positive impact.

• Hybrid working policy offers flexibility to work from home two days a week while providing opportunities to collaborate in modern offices across the UK.
• Inclusivity & Belonging:
  We welcome applicants with varied backgrounds and experiences and celebrate a culture of inclusion and belonging.
• Health & Wellbeing:
  Thrive programme, Virtual GP service, gym flex scheme, comprehensive menopause support package.
• Flex your time: ‘WSP My Hour’ allows you to take one hour each day for personal activities.
• Part‑time and flexible working arrangements, option to purchase additional leave, use of bank holiday entitlement.
• Development:
  Training, mentoring, Chartership.

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.