Senior Business Support Officers

Overview

Job Title: Senior Business Support Officers

Starting Salary: £27,694 with opportunity to progress to £31,022 pa (pro-rata for part-time)

Hours: up to 37 hours

Location: Hertfordshire, Main Office Bases - East, Stevenage, West, Apsley

Contract Type: Permanent

Directorate: Resources

Do you enjoy working in a fast-paced environment, providing excellent support to your team? Do you thrive as a team-player and enjoy using your initiative to work independently?

Our Business Support Service is looking for highly motivated, enthusiastic, and organised Business Support Senior Officers who can ensure that a high level of administrative support is provided to our departments.

Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.

You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.

Our Business Support Service supports a range of departments. If you are particularly interested in an area, please specify in your application. If we do not have any vacancies for your preferred area at this time your application will be held in a talent pool, and you will be contacted when a vacancy arises.

All roles tend to be hybrid, which will mean that you will be expected to work within one of Hertfordshire County Council’s offices on a regular basis as well as working from home. The hiring manager will discuss the details for each particular vacancy.

We currently only have the following vacancies in the following teams:

Adult Care Services

Commissioning & Provider Monitoring (Internal Applicants only)

37 hours, permanent

Farnham House with hybrid working

This is a data focused role responsible for monitoring capacity, provider and payment information across multiple systems. The postholder will manage data accuracy, block and spot arrangements, resolve payment and provider queries. They will ensure compliance with reporting requirements through regular liaison with care providers, finance teams and internal stakeholders. You will be required to monitor and maintain data across PAMMS, Discharge to Assess, Capacity Tracker and related systems.

You will also resolve enquiries, signposting where needed and maintaining local information updating where required. Good Excel and Contr

OCC skills are required.

For enquiries please contact Michele Blackaby, Michele.

B

Supported Living & Shared Lives

30 hours, permanent

Farnham House with hybrid working

This role involves producing a high volume of reports, together with data manipulation for the service. The postholder will require excellent Excel and Word skills. You will also be required to confident working independently with the ability to prioritise your workload.

For enquiries please contact Michele Blackaby, Michele.

B

(Please specify in your cover letter if you are interested in any of the above)

Adult Care Services

ACS focuses on enabling people to live a full and active life as independently as possible in the community. We have Older People’s and Sensory Services, Adult Disability Services, Safeguarding, DoLs and Learning & Development, along with Integrated Discharge and Transfer of Care Teams, Day Opportunities and Supported Living Services. As a Business Support Officer you will undertake a variety of administrative duties depending on the service including data entry and analysis, meeting support and minute taking, receiving and making telephone calls.

You may be in contact with those that use our services and a DBS may be required in these settings. Some of the roles will not be office based but may be in the Hospital Teams or Supported Living Units.

Children’s Services

You will be supporting services across Childrens Safeguarding, Specialist,…