Admin Officer

General Information

Salary £25,582
Working Pattern Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach External
Location Swindon
Region South West
Closing Date 19-Feb-2026
Post Type Permanent
Civil Service Grade AO
Number of jobs available 2
Reserve List 12 Months
Job

Proud to serve. Proud to keep justice going.

Our Administrative Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent administrative support and decision-making to recover criminal fines and financial penalties imposed by the Courts.

Criminal Fines Collection and Enforcement (Enforcement) is a key function within HM Courts and Tribunal Service (HMCTS). Enforcement plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.

Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay.

You will work as part of our Cash Operations Team, processing all payments received in respect of fines and fees within a set timescale. You’ll ensure that those payments are accurately and securely receipted, reconciled and banked in accordance with appropriate policies and procedures.

You will have the confidence to engage with managers, Courts and other internal and external stakeholders to collect information, check facts and ensure all reconciliations are supplied as required.

• Strong customer service skills with the confidence to support our customers via the telephone, webchat and email
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills
• Exceptional attention to detail

For a full job description, please read the supporting document included below before applying.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, which meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.

The Swindon office offers a service between 09:00 - 17:00 Monday to Friday and you will be required to work between these times on a scheduled basis.

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role…