Senior Housing Support Assistant

Overview

Extra Care Charitable Trust are recruiting for a Senior Housing Support Assistant at Wixams Retirement Village in Bedford!

Are you looking for a role where you can apply your previous housing experience or if you have experience managing a small team, understand the challenges that our residents face regarding housing related issues, and you have the ability to provide comprehensive support and guidance then we would like to hear from you.

We are currently looking to recruit a dedicated Senior Housing Support Assistant to provide an efficient and caring enhanced housing management service at our modern Retirement Village in Bedford.

• Role: Senior Housing Support Assistant
• Hours: 35hrs per week, including some weekends
• Salary: £14.37 per hour (£26,224pa pro rata FTE £28,097pa)
• Location: Wixams Retirement Village, Bedford Road, Bedford, MK42 6EA

Here at Extra Care we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create ‘better lives for older people’. We are committed to offering fulfilling and worthwhile careers to all our staff – enabling you to deliver the quality of service we promise.

• Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
• Provide information, support and advice to residents and help resolve low level neighbour issues
• Check that residents are safe and that the building and the grounds are secure
• Ensure that repairs are completed and health & safety checks are carried out
• Manage Housing Support Assistants and aim to ensure appropriate coverage
• Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running
• Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
• Adhere to legal and regulatory requirements for our housing and care obligations

• Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
• Excellent communication skills
• Experience of managing or supervising staff
• CIH Level 2 Certificate in Housing Practice, or willing to work towards

Benefits package includes;

• 33 Days Annual Leave (FTE) Pro Rata for Part Time
• Enhanced Maternity & Paternity allowance
• Enhanced employer pension contribution
• Eligible for Blue Light Card discounts
• Attendance Reward
• Free Life Insurance
• Buy And Sell Holiday
• Cycle2work Scheme
• Employee Assistance Program
• Free Use of Onsite Gym

Don’t miss out! Click ‘apply’ now to make a difference to the lives of older people as our Senior Housing Support Assistant
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Closing date: 23 February 2026

Interviews: ongoing from 3rd March 2026

This Senior Housing Support Assistant post may be subject to a satisfactory enhanced DBS disclosure where applicable, satisfactory references, medical clearance and Home Office right to work clearance.

Extra Care is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making adjustments or changes to support candidates throughout the recruitment process.