Information Governance Assistant - FTC

Overview

Information Governance Assistant

Fixed Term, Full Time

£25,081 to £27,653 per annum

Location: Chelmsford

Closing Date: Wednesday 18 February 2026 m

Note: This vacancy is available as a Fixed Term Contract or Secondment opportunity for 18 months.

Working arrangement: This is an anywhere worker role but the successful candidate will attend the office in Chelmsford 1 day per month, with the remaining time for remote working if desired, in line with the organisation's needs.

The role of Information Governance and Transparency is to deliver effective and high-quality information governance, data protection and sharing, records management and information rights advice, to manage and report on security incidents, undertake impact assessments, respond to complaints, and handle access to information requests.

The Information Governance Assistant operates at the core of the council and requires good interpersonal skills. The role is important to the successful management of information governance and rights and ensuring the council remains compliant under the relevant legislation.

The role is responsible for assisting and supporting the effective administration of the Information Governance team. They will be responsible for all administration regarding information rights requests, administrative support across the team, arranging meetings and visits with external customers and partners and raising invoices.

• Responsible for logging, recording, requesting case files and volumizing Subject Access and other information right requests.
• Responsible for processing all associated documentation regarding requests made by data subjects including photocopying, scanning, consents, and identification checks ensuring that processes are consistent, transparent, and legally compliant.
• Delivers comprehensive, professional, and effective administrative support to the Information Governance Team.
• Provides support to officers in the delivery of information rights requests and advice and information to members of the public regarding these requests.
• Arrange meetings and visits with external customers and partners and raising invoices.
• Undertake the processing, triaging and publication to the website of FOI and EIR requests.
• Answer routine queries and manage simple FOI and EIR responses.
• Undertake project activities as directed.

• Educated to GCSE standard including English and Maths a Grade 'C' and above or equivalent by experience.
• Evidence of continuing professional development in Information Governance and Transparency is desirable.
• Good organisational skills and ability to work to tight deadlines, prioritise own work and use own initiative.
• Good interpersonal skills, particularly oral and written communications skills.
• Good ICT skills and good working knowledge of Microsoft is essential. Knowledge and experience of MS Dynamics and Adobe Pro is desirable.
• Awareness of confidentiality and the ability to be tactful and diplomatic.
• Ability to adapt and respond quickly to conflicting demands whilst remaining calm under pressure.