Team Administrator

Job Title:

Team Administrator

Location:

Prospect House, Crendon Street, High Wycombe, HP13 6LA

Hours:

37.5 hours per week, Monday – Friday, once training is complete candidates may work 2 days from home remotely

Trust

Location:

Oxford Health NHS Foundation Trust

Role type:
Temporary for 6 weeks with possibility of extension

What you’ll be responsible for:

* Act as the first point of contact for all patients wishing to refer themselves to the service, usually via the telephone. The post holder will take confidential and sensitive information while processing the information on the team’s electronic database.

* The post holder will work closely with the Office Manager and Data Lead to ensure all data entry is accurately gathered and recorded. The role offers the opportunity to provide administrative support for all staff within the Talking Therapies team including working with the external organisations in partnership with the service.

* Respond to telephone, email, and written enquiries/self-referrals following the service’s standard operating procedure and where necessary, using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way.

* Respond to high volumes of calls and emails and communicate sympathetically and efficiently with individuals on the phone who are self-referring while inputting personal data onto the electronic healthcare record.

* To liaise with patients and carers following the Trust’s confidentiality policy to ensure effective treatment.

* Provide a polite and efficient reception service to visitors.

* Accurately update computerised patient records as required. Maintain the security and confidentiality of information in line with the Data Protection Act, Freedom of Information Act and local policies and procedures

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

 1. An in depth understanding of the roles and responsibilities involved in working within the NHS

 2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

 3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

* Ability to “type and talk” in order to take referral information and process referrals accurately and efficiently.

* Proven experience of working in an administrative role.

* Ability to deal with the public in a polite and effective manner

* Experience of using Office computer programs including Excel, Word and Outlook

* Ability to communicate with all levels of staff in a confident and effective way

As a member of NHS Professionals, you have fantastic benefits:

* Competitive pay rates- work this week, get paid next week

* Essential support when you need it- 24/7 365 days- call us anytime

* Multi locational- work across neighbouring Trusts

* Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

* Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

* Training and development opportunities
- Keep up with the essentials and more

* Build holiday allowance for every shift you work- your work life balance is important to us

* Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong…