Business Support Officer

Job Title

Business Support Officer

£25,583 opportunity to progress to £28,412

up to 37 hours per week

Hertfordshire

Permanent

Resources

Do you enjoy working in a fast-paced environment, providing excellent support to your team? Do you thrive as a team-player and enjoy using your initiative to work independently? Our Business Support Service is looking for highly motivated, enthusiastic, and organised individuals who can ensure that a high level of administrative support is provided to our departments. Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation.

Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it. You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.

Our Business Support Service supports a range of departments. If you are particularly interested in an area, please specify in your application. If we do not have any vacancies for your preferred area at this time your application will be held in a talent pool, and you will be contacted when a vacancy arises. All roles tend to be hybrid, which will mean that you will be expected to work within one of Hertfordshire County Council’s offices on a regular basis as well as working from home.

The hiring manager will discuss the details for each particular vacancy.

ACS focusses on enabling people to live a full and active life as independently as possible in the community. We have Older People’s and Sensory Services, Adult Disability Services, Safeguarding, DoLs and Learning & Development, along with Integrated Discharge and Transfer of Care Teams, Day Opportunities and Supported Living Services. As a Business Support Officer you will undertake a variety of administrative duties depending on the service including data entry and analysis, meeting support and minute taking, receiving and making telephone calls.

You may be in contact with those that use our services, and a DBS may be required in these settings. Some of the roles will not be office based but maybe in the Hospital Teams or Supported Living Units.

We currently only have the following vacancy:
Adult Care Services - Watford General Hospital - onsite 5 days a week 37 hours. Role holder provides administrative support by interpreting instructions and making a choice from an established set of methods or tools appropriate for the job. This is in order to deliver a specific service to a defined standard, clear specification or brief, to an agreed format and with specific deadlines.

May be the main point of contact for a senior member of staff acting as a filter for issues and aiming to resolve at least routine problems in person, in order to provide effective support and problem resolution, recommending alternative sources/courses of action if unable to assist. Role holders will be working within clearly established policies and procedures and will need to apply a degree of interpretation and identification of alternative solutions.

Communication skills required for the relay and exchange of information, using tact and courtesy with a number of stakeholders at differing levels. For any enquiries, please contact Michele Blackaby, michele.b

• Experience in minute or note taking
• Proven experience in an administrative or support role
• Excellent organisational and multitasking skills
• Strong communication and interpersonal abilities with a range of audiences
• Proficiency in Microsoft Office Suite and other relevant software
• Experience in working as part of a team in a fast-paced environment.
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
• GCSE or Vocational equivalent,…