Online Manuals & Marketplace Co-ordinator

Are you highly organised, detail-driven, and comfortable working across systems, documentation, and data? Do you enjoy bringing structure to complexity and ensuring everything runs smoothly behind the scenes?

We’re looking for an Online Manuals & Marketplace Coordinator to play a central role in ensuring our manuals, marketplace setups, and system launches are accurate, organised, and ready for delivery.

This is a key operational role that helps ensure our platform performs seamlessly for organisers, suppliers, and exhibitors.

• Act as the primary point of contact for online manuals and marketplace queries.
• Collate and maintain documentation, ensuring it is clear, accurate, and up to date.
• Gather and prepare product information and images ready for marketplace setup.

• Import and validate exhibitor data, ensuring accuracy and completeness. Prepare and test email proofs before approval and launch.

• Carry out thorough system testing prior to launch to confirm functionality. Log and track development issues via Zendesk, working closely with developers to ensure timely resolution.

• Schedule and track tasks using Click Up (or similar tools), ensuring milestones and deadlines are met across multiple concurrent events.

• Maintain clear and professional communication between organisers, suppliers, developers, and internal production teams.

Organisation & Attention to Detail

• Highly organised with strong coordination skills and exceptional attention to detail, particularly when handling documentation and data.

• Comfortable navigating systems and working with developers. Familiar with task management tools and ticketing platforms.

• Strong written communication skills, particularly for documentation and email proofs. Confident in delivering training sessions or demos via Microsoft Teams.

• Able to manage multiple priorities in a fast-paced environment while maintaining accuracy and structure.

• Advanced Outlook (rules, shared mailboxes, scheduling), strong Excel and Word skills, and experience using tools such as Click Up, Asana, or Monday.

• Experience using Zendesk or similar support systems
• Basic understanding of testing or quality assurance processes
• Experience with in events, SaaS, or digital platforms

• Opportunities to support exciting live events and digital projects.
• Ongoing development within a growing event technology business.
• A collaborative team environment where operational excellence genuinely matters.
• A role that directly contributes to the quality and reliability of our platform.

Send us your CV along with a short note explaining why you’d be a great fit for the role.

Send your CV to:

This is a full-time role based at our Coventry office.