Claims Coordinator Remote

Job Type: Full-time, Permanent / Contract options available

One of our clients is looking for a detail-oriented Remote Claims Coordinator to support their growing claims and service operations team. This is a fully remote role suited to candidates with strong administrative skills, excellent attention to detail, and the ability to manage multiple cases in a fast-paced environment.

You’ll play a key role in ensuring claims are processed efficiently, customers are kept informed, and internal teams have accurate and up-to-date information.

• Coordinate and manage claims from initial notification through to resolution
• Review documentation and ensure claims data is accurate and complete
• Liaise with customers, insurers, suppliers, and internal teams
• Update CRM or claims management systems with detailed case notes
• Monitor claim progress and follow up on outstanding information
• Ensure processes follow company procedures, compliance, and SLAs
• Prepare reports and maintain accurate digital records
• Provide professional and empathetic customer support via phone/email

• Previous experience in claims handling, insurance administration, customer service, or operations coordination
• Strong organisational skills and high attention to detail
• Ability to manage multiple cases and meet deadlines
• Excellent written and verbal communication skills
• Confident using CRM systems and Microsoft Office
• Comfortable working remotely and independently
• Insurance, legal, property, healthcare, or financial services experience
• Knowledge of claims workflows or case management systems
• Experience working to SLAs or compliance frameworks
• Remote contact centre or service coordination experience

• Fully remote UK-based role
• Competitive market salary (£24k–£30k DOE)
• Paid training and structured onboarding
• Supportive remote team environment
• Progression opportunities into Senior Claims Handler / Team Lead / Operations