Scheduling Coordinator

Phoenix Health & Safety are recruiting for a Scheduling Coordinator. Check it out now!

• Location: Hybrid – Cannock
• Salary: £26,500 per annum pro rata
• Contract Type: Fixed Term Contract, 9 months
• What We Can Offer You: 25 Days Annual Leave (Pro‑Rata for Part‑Time and Fixed‑Term Roles), Additional Holiday Purchase, Hybrid Working, Performance‑Related Bonus, Life Assurance, Vitality Private Healthcare, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources!

At Phoenix Health & Safety, part of Wilmington plc, we rely on people who take pride in keeping things running smoothly. In this role, you’ll be at the centre of our market leading training operation, making sure schedules line up, our Trainers have what they need, and our clients enjoy the brilliant service they expect from us. It’s a role where your organisation, problem solving, and calm‑under‑pressure approach will really shine.

In this role, you’ll make sure our Trainers are in the right place at the right time and that clients receive exceptional service every step of the way.

• Taking ownership of the day to day coordination of our scheduling department, keeping everything running smoothly.
• Scheduling courses, managing trainer diaries, and working closely with clients to make sure they have a great experience from the moment they book.
• Running weekly training statistics reports and sharing insights with the team.
• Staying on top of a busy inbox and handling all communications promptly and professionally.
• Updating and maintaining accurate information in our scheduling system (Schedule
  
  IT).
• Sharing upcoming training dates with our sales and marketing teams so they can plan effectively.
• Working closely with the sales team to book clients onto the right courses at the right times.
• Sending course confirmations and all the necessary details to clients.
• Spotting and resolving any scheduling clashes and looking for smarter ways to improve our processes.
• Supporting the Scheduling Manager with any ad hoc administrative tasks that keep the department running efficiently.

You’ll be at the heart of our operations – no two days are the same! You’ll get to collaborate with multiple teams, contribute to client satisfaction, and see the direct impact of your organisational skills on our business success.

Managing multiple priorities and balancing the needs of clients, trainers, and internal teams can be challenging. You’ll need to stay calm under pressure, think ahead, and adapt quickly to changes in schedules or client requirements.

• Previous experience in a coordination or scheduling role.
• Experience working with Microsoft Teams, Outlook, and SharePoint.
• A natural ability to juggle multiple tasks, with strong communication and organisational skills.
• Confidence in managing the logistics behind training sessions, including travel and accommodation for both clients and trainers.
• The ability to work independently, stay self motivated, and manage your time effectively when working from home.

• Familiarity with the Schedule
  
  IT system.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

Phoenix, part of Wilmington plc, offers a range of health & safety training and services both in‑person and virtually.

Established in 2005, we have recently become part of Wilmington plc, and pride ourselves on working to improve our range and quality of services so that customers have the best experience possible.

At Wilmington plc, we help global customers to do the right business in the right way – providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you’re just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.

Join us and make a real difference. Click on 'APPLY' today!

Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG

Company Reg No.

- SC372990 | VAT Reg No.

- GB