Management - Housing Assistant

Housing Assistant – Full Time

Manor Estates Housing Association is seeking a full‑time Housing Assistant to join its busy Housing Management Team in the Edinburgh area.

Based at Head Office, New Mart Place, with the option to work from home up to two days a week.

Working hours:

Monday to Friday, 9 am to 12:30 pm and 1:30 pm to 5 pm (35 hours per week, flexi‑time).

£30,250 to £33,617 (EVH Grade
5) per year, plus: 25 days annual leave (pro‑rata), 15 public holidays, SHAPS Pension Scheme with salary sacrifice available, flexible working arrangements.

• Maintain accurate housing records and databases.
• Provide high‑quality administrative support to the Housing Management Team.
• Engage with tenants and customers by phone and face‑to‑face.
• Use the housing management software to process applications, enquiries and complaints.
• Work collaboratively as part of a small team.
• Deliver excellent customer service and support to tenants and service users.

• Previous experience working in a housing environment.
• Excellent administrative skills.
• Proficiency with standard office ICT packages, particularly Word and Excel.
• Strong customer engagement skills.
• Willingness to learn the housing management software if required.
• Positive attitude and desire to make a difference to the organisation and its tenants.

• 35‑hour working week, flexible working arrangements.
• 25 days annual leave.
• 15 days public holidays.
• Contributory pension scheme.

For an informal chat, please contact Alasdair Fraser at or  (option
5). Application form and information pack available on the website

Manor Estates Housing Association is a Disability Confident and Equal Opportunities employer. We guarantee an interview for all applicants with a disability who meet the minimum criteria for the role.

Applications close on 26 February 2026 at 12:00 noon.